{"id":28250,"date":"2026-09-24T07:36:00","date_gmt":"2026-09-24T07:36:00","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/blog\/bobby\/"},"modified":"2026-09-30T17:04:28","modified_gmt":"2026-09-30T17:04:28","slug":"bobby","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/au\/blog\/bobby\/","title":{"rendered":"Ask Bobby Anything: Inside ShipBob&#8217;s In-App Fulfilment Agent\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Most AI agents can tell you something\u2019s wrong. ShipBob\u2019s AI agent, Bobby, goes and fixes it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ask which orders are stuck in exception and why, tell it to swap the out-of-stock product and ship the order anyway, or ask how much of a SKU is left and where. Bobby reads the answer straight from your live ShipBob operation, then does the work: reshipping the order, creating the WRO, updating inventory, while you watch it happen.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ShipBob has been running Bobby in beta with more than 150 merchants, and was the subject of ShipBob\u2019s most recent webinar, <strong>Your AI Fulfilment Agent Has Entered the Chat<\/strong>. Distinguished engineer Sagar Kohli walked through exactly how it works live, on a real account. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below is a step-by-step guide to every demo, so you can try each one yourself.&nbsp;<\/p>\n\n\n\n<h2 id=\"h-meet-bobby-nbsp\" class=\"wp-block-heading\">Meet Bobby&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bobby is ShipBob&#8217;s AI agent, built into the ShipBob dashboard. Ask it a question or tell it to take an action, and it reads your live fulfilment data, does the work, and confirms every change before anything moves.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&nbsp;&#8220;Previously, you would have to download an Excel and go through all the data, crunch the numbers, and figure it out. Now you can do it right from Bobby.&#8221;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Sagar Kohli, Distinguished Engineer&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Bobby understands natural language and ShipBob specific terminology, so it asks for exactly the information ShipBob&#8217;s system needs, in ShipBob&#8217;s own terms.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ShipBob AI runs on more than 1 billion units fulfilled and a network built for 97.6% delivery estimate accuracy, so the answers Bobby gives are not a best guess. They are decisions and questions and actions running on real operational data.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video autoplay controls muted src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2026\/07\/e922d5e3e8d354eb881c048b5ded700c.mp4\" playsinline><\/video><\/figure>\n\n\n\n<h2 id=\"h-how-to-use-bobby-a-step-by-step-guide\" class=\"wp-block-heading\">How to use Bobby: a step-by-step guide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-how-to-use-bobby-a-step-by-step-guide\">Here&#8217;s a deep dive into common use cases for Bobby, and how to leverage ShipBob&#8217;s AI agent to work smarter, not harder.<\/p>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">How to open Bobby in your dashboard&nbsp;<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-shipbob-blocks-blog-highlight blog-highlight\">\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll learn:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The two ways to access Bobby from anywhere in the ShipBob dashboard.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll need:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A ShipBob account with Bobby enabled (currently rolling out to beta merchants).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A chat window that stays with you as you navigate the dashboard, so you never have to juggle multiple applications or tabs simultaneously. &nbsp;<\/p>\n<\/div>\n\n\n\n<h4 id=\"h-steps-nbsp\" class=\"wp-block-heading\"><strong>Steps<\/strong>&nbsp;<\/h4>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in to your ShipBob dashboard.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Look at the left-hand navigation. Click the <strong>Ask Bobby<\/strong> icon to open Bobby full screen. Alternatively, click the chat icon in the bottom-right corner, where human support chat used to live. (Bobby and human support are now unified in the same window.)&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Use the display-mode toggle at the top of the window to switch between full screen, a floating panel you can resize, and a side drawer docked to the edge, consistent with other panels across the app.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to open Bobby in your dashboard\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/1EXOMOLoDGE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-shipbob-blocks-2025-single-key-takeaways-item single-key-takeaways-item\"><div class=\"single-key-takeaways-item-list-count\"><p class=\"single-key-takeaways-item-subtitle\">\ud83d\udca1<\/p><\/div><div class=\"single-key-takeaways-item-list-content\"><p class=\"single-key-takeaways-item-title\"><strong>Try it yourself:<\/strong> Open Bobby in floating mode and keep it open while you click through your orders page. Notice it does not interrupt your flow.<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">How to check fulfilment performance in seconds&nbsp;<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-shipbob-blocks-blog-highlight blog-highlight\">\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll learn:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to pull on-time ship rate and on-time delivery data without exporting a spreadsheet.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accurate on-time ship rate and on-time delivery rate, plus a chart and a table, generated in under a minute.&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n\n<h4 id=\"h-steps-nbsp-0\" class=\"wp-block-heading\"><strong>Steps<\/strong>&nbsp;<\/h4>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Open a new Bobby conversation.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Ask a plain-language question, such as: &#8220;How is my on-time ship rate looking this month, and what&#8217;s my on-time delivery rate?&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Bobby accesses your live fulfilment data and returns a summary and a month-over-month graph.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Use the built-in filters to narrow the date range or fulfilment centre.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Click <strong>Export to PDF<\/strong> for a report you can share with your team.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to check fulfillment performance in seconds\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/gDemkbGsz2E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-shipbob-blocks-2025-single-key-takeaways-item single-key-takeaways-item\"><div class=\"single-key-takeaways-item-list-count\"><p class=\"single-key-takeaways-item-subtitle\">\ud83d\udca1<\/p><\/div><div class=\"single-key-takeaways-item-list-content\"><p class=\"single-key-takeaways-item-title\"><strong>Try it yourself:<\/strong> Ask Bobby to break the same stat down by fulfilment centre instead of by month, and see how it adjusts the view.&nbsp;<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">How to find inventory at risk of stocking out&nbsp;<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-shipbob-blocks-blog-highlight blog-highlight\">\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll learn:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to surface SKUs likely to run out of stock, then see exactly where that inventory sits.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A detailed breakdown of stock levels, plus a sortable breakdown by location, so you know exactly where the shortage is and can act on it.&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n\n<h4 id=\"h-steps-nbsp-1\" class=\"wp-block-heading\"><strong>Steps<\/strong>&nbsp;<\/h4>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Start a new Bobby conversation.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Ask: &#8220;Which SKUs are running out of stock in the next 30 days?&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Bobby analyses recent inventory velocity and flags at-risk items, with suggested next steps.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>To see the breakdown by location, ask: &#8220;Give me the inventory breakdown for [SKU] across the network.&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Watch Bobby analyse current inventory levels across the network and return stock levels per fulfilment centre.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to find inventory at risk of stocking out\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PR5JL3y5b4w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-shipbob-blocks-2025-single-key-takeaways-item single-key-takeaways-item\"><div class=\"single-key-takeaways-item-list-count\"><p class=\"single-key-takeaways-item-subtitle\">\ud83d\udca1<\/p><\/div><div class=\"single-key-takeaways-item-list-content\"><p class=\"single-key-takeaways-item-title\"><strong>Try it yourself:<\/strong> Follow one of Bobby&#8217;s suggested next actions instead of typing a new prompt. That is how it is designed to guide you through a workflow.&nbsp;<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">How to create a WRO from a chat prompt&nbsp;<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-shipbob-blocks-blog-highlight blog-highlight\">\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll learn:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to restock a SKU at a specific fulfilment centre directly from a chat with Bobby.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once confirmed, Bobby creates a WRO and returns a success summary and a link to the new WRO in your dashboard. If you name a location that is not a direct receiving point, Bobby corrects it to the right hub. In the demo, a request to send inventory to &#8220;Moreno Valley&#8221; was automatically routed to the hub that actually receives inventory for that network.&nbsp;<\/p>\n<\/div>\n\n\n\n<h4 id=\"h-steps-nbsp-2\" class=\"wp-block-heading\"><strong>Steps<\/strong>&nbsp;<\/h4>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>From the inventory conversation above, ask Bobby to restock the low-stock SKU at the location you want: &#8220;Create a WRO to restock [SKU] at Moreno Valley.&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Bobby runs on a ShipBob-defined skill for WRO creation, so it asks for anything it is missing before proceeding. In the demo, that included which specific site to send to, since more than one option existed at that hub, and a tracking number.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Review Bobby&#8217;s proposed estimated arrival date. You can adjust it or continue with its suggestion.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Bobby shows a full confirmation summary (quantity, SKU, dates, destination) before making any change.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Confirm the result, or decline if anything looks off.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to create a WRO from a chat prompt\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/7d39AviMeLQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-shipbob-blocks-2025-single-key-takeaways-item single-key-takeaways-item\"><div class=\"single-key-takeaways-item-list-count\"><p class=\"single-key-takeaways-item-subtitle\">\ud83d\udca1<\/p><\/div><div class=\"single-key-takeaways-item-list-content\"><p class=\"single-key-takeaways-item-title\"><strong>Try it yourself:<\/strong> After the WRO is created, ask Bobby to pull the box labels for it. This is a natural next step it will often suggest on its own.&nbsp;<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">How to resolve out-of-stock order exceptions&nbsp;<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-shipbob-blocks-blog-highlight blog-highlight\">\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll learn:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to find orders stuck on exception because of an inventory shortfall, and fix them by swapping to an available variant, all from chat.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Flagged orders move from exception into processing, with a full audit trail. Every action Bobby takes is logged under your user account, visible in the order&#8217;s timeline.&nbsp;<\/p>\n<\/div>\n\n\n\n<h2 id=\"h-steps-nbsp-3\" class=\"wp-block-heading is-style-h4\"><strong>Steps<\/strong>&nbsp;<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Start a new conversation and ask: &#8220;Do I have any out-of-stock orders?&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Bobby returns a summary, plus a breakdown table, and identifies the blocking item.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Ask Bobby to check for available alternatives. For example, &#8220;Is there another colour of this same product in stock?&#8221;&nbsp;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Once you have picked a replacement, tell Bobby to make the swap. For example, &#8220;Swap the grey SKU for the black SKU on these orders.&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Bobby confirms before executing. Review the summary, then approve.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Bobby fires the update in parallel across all affected orders and reports back how many were updated.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to resolve out-of-stock order exceptions\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/asp20hwTYUc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-shipbob-blocks-2025-single-key-takeaways-item single-key-takeaways-item\"><div class=\"single-key-takeaways-item-list-count\"><p class=\"single-key-takeaways-item-subtitle\">\ud83d\udca1<\/p><\/div><div class=\"single-key-takeaways-item-list-content\"><p class=\"single-key-takeaways-item-title\"><strong>Try it yourself:<\/strong> After the swap, ask Bobby &#8220;Why are these orders still stuck?&#8221; if any remain. It can walk you through the exact reason, such as a fulfilment centre assignment issue, and propose the fix.&nbsp;<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">How to reassign an order to a different fulfilment centre&nbsp;<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-shipbob-blocks-blog-highlight blog-highlight\">\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll learn:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to fix an order that is stuck because it is pointed at a fulfilment centre without the right inventory.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Affected orders move out of exception and into processing at the corrected fulfilment centre. Verify this directly in your dashboard; the change is logged in the order&#8217;s timeline.&nbsp;<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Steps<\/strong>&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Ask Bobby why a specific order, or set of orders, is stuck.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>If the issue is a fulfilment centre mismatch, ask Bobby to reassign it. For example, &#8220;Reassign these orders to the fulfilment centre that has the black SKU in stock.&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Bobby calls the fulfilment centre tool to identify the right destination, then reassigns affected orders in parallel.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Confirm the change when prompted.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to reassign an order to a different fulfillment center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/kZKDebopVnQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">How to expedite a shipping method on an order&nbsp;<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-shipbob-blocks-blog-highlight blog-highlight\">\n<p class=\"wp-block-paragraph\"><strong>What you&#8217;ll learn:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How to bump an order to an expedited shipping method by describing what you want in plain language.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What to expect:<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The order&#8217;s shipping method updates, and the change is reflected in the order&#8217;s timeline. Search the order afterward to confirm the new shipping option was applied.&nbsp;<\/p>\n<\/div>\n\n\n\n<h2 id=\"h-steps-nbsp-4\" class=\"wp-block-heading is-style-h4\"><strong>Steps<\/strong>&nbsp;<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Ask: &#8220;Can you expedite this order?&#8221;&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>You do not need to know ShipBob&#8217;s exact terminology. Bobby translates plain language into the correct shipping method.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Bobby confirms the change before applying it, since this is a write action.&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Approve the update.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to expedite a shipping method on an order\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/SNUiVWbe_XE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/section>\n\n\n\n<h3 id=\"h-feedback-and-human-support-built-in-nbsp\" class=\"wp-block-heading\">Feedback and human support, built in&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bobby makes it easy to give feedback directly in the chat. Bobby asks whether you are flagging something positive or reporting a bug, then pulls the relevant context from your conversation and prepares a summary for ShipBob&#8217;s team.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If Bobby is not getting you where you need to be, handing off to a person does not mean starting over. Click through to a human agent from within any Bobby conversation, and ShipBob support automatically receives a summary of what you have discussed so far, so you do not have to explain anything to the person who picks it up.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ShipBob collects feedback directly through Bobby on an ongoing basis, so the agent keeps getting sharper as more merchants use it.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 id=\"h-bobby-vs-shipbob-mcp-which-one-should-you-use-nbsp\" class=\"wp-block-heading\">Bobby vs. ShipBob MCP: which one should you use?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are already using ShipBob MCP with Claude, Bobby is not a replacement.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Use Claude and ShipBob MCP&nbsp;for&#8230;<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\"><strong>Use Bobby&nbsp;when&#8230;<\/strong><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Automated, scheduled, or proactive work, such as:&nbsp;<br><br>&#8211; Routine reports&nbsp;<br>&#8211; Notifications&nbsp;<br>&#8211; Anything you want running on a fixed schedule without you initiating it&nbsp;<br>&#8211; Anything you want to run without a Claude subscription tied specifically to the ShipBob dashboard.&nbsp;&nbsp;<\/td><td class=\"has-text-align-left\" data-align=\"left\">You are already in the ShipBob dashboard and want answers or actions without switching apps. &nbsp;<br><br>&#8211; Requires no separate AI subscription&nbsp;<br>&#8211; Because it is ShipBob&#8217;s own agent running on ShipBob-defined skills, it\u2019s tuned to ShipBob&#8217;s own data and terminology.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"h-what-bobby-can-and-can-t-do-today-nbsp\" class=\"wp-block-heading\">What Bobby can and can&#8217;t do today&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As of September 2026, Bobby has 37 read actions and 17 write actions available, measured across every conversation where it called a real tool, and every write still asks for confirmation first.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The list below shows exactly where that stands today.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Does it Today<\/strong><\/td><td><strong>Not Yet<\/strong><\/td><\/tr><tr><td>\u2705   Answers inventory questions across every FC<\/td><td>\u25b6\ufe0f   File uploads<\/td><\/tr><tr><td>\u2705   Manages your product catalogue <\/td><td>\u25b6\ufe0f   Filing claims<\/td><\/tr><tr><td>\u2705   Creates inbound receiving orders<\/td><td>\u25b6\ufe0f   Fixing channel and integration errors<\/td><\/tr><tr><td>\u2705   Gives you deep insights into your fulfilment data<\/td><td>\u25b6\ufe0f   Billing disputes and credits<\/td><\/tr><tr><td>\u2705   Finds orders and exceptions<\/td><td>\u25b6\ufe0f   FC hours, cutoff times, and hub addresses<\/td><\/tr><tr><td>\u2705   Edits shipments and reroutes them in bulk<\/td><td><\/td><\/tr><tr><td>\u2705   Creates replacement and expedited orders<\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"h-what-s-next-nbsp\" class=\"wp-block-heading\">What&#8217;s next&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bobby is in beta now and moving toward general availability for fall of 2026, with self-serve permissions, file uploads for WRO creation, and continued expansion of what it can act on.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That is the same pattern behind everything ShipBob AI ships: Bobby, ShipBob MCP, and the AI Hub all run on the same owned stack, so what Bobby can do today, your own tools can do too.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;So much of what we put into our roadmap is based on what we hear from merchants. If that&#8217;s useful, let us know, and we will try to bake it in.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Brittany Barron, Senior Director of Product Marketing&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Want in before general availability? Join the Bobby beta and start putting ShipBob AI to work on your own operation.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/product\/ai\/\">Join the Bobby Beta<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bobby is ShipBob&#8217;s AI agent, built into the ShipBob dashboard. 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