These concerns make sense. After all, you’re entrusting another company with your products and the final touchpoint before the customer receives them. Let’s look at how ShipBob has built its operations to address each of these challenges.<\/p>\n\n\n\n
How ShipBob improved fulfilment accuracy and consistency<\/h2>\n\n\n\n
ShipBob has invested heavily in technology and standardization to deliver reliable fulfilment at scale. Our proprietary, integrated platform (WMS<\/a>, IMS<\/a>, OMS<\/a>, and more) combines real-time inventory tracking with standardized processes. All of ShipBob’s fulfilment centres run on the same technology and SLAs, and the same Control Tower team oversees every granular update. Additionally, we partner with multiple national and regional shipping couriers to ensure the fastest, most cost-effective shipping and to maintain flexibility when issues arise (e.g., inclement weather, strikes, performance, etc.).<\/p>\n\n\n\n ShipBob’s regional hub-and-spoke receiving model and Inventory Placement Program<\/a> ensure inventory moves quickly and accurately through our US network. These improvements mean fewer errors, faster receiving, and consistent operations regardless of which fulfilment centre handles your orders.<\/p>\n\n\n\n Here’s how we’ve built our fulfilment network to give you the accuracy and reliability your business needs.<\/p>\n\n\n\n ShipBob’s technology includes built-in checks and balances throughout the fulfilment process, with a scan and digital counterpart to every physical action or touch of your products.<\/p>\n<\/div><\/div>\n\n\n\n Our system provides location-specific inventory visibility with scans at every stage, from receiving through picking and packing. This means we know exactly where your products are and can catch potential errors before they become customer issues. Intelligent cycle counts and restocking recommendations help maintain accuracy over time, along with photos of your products used throughout each step to verify ordered items and prevent mis-picks.<\/p>\n\n\n\n When inventory arrives at our receiving hubs, it’s verified before moving to its spoke fulfilment centre(s). Each unit gets scanned when it’s picked for an order and again during packing. These multiple touchpoints, with on-screen prompts and photos for verification, create a clear audit trail and catch errors early.<\/p>\n\n\n\n ShipBob has an automated, technology-driven approach to managing inventory. Rather than relying on manual processes, we’ve built algorithms, machine learning, and AI decision engines into our systems to reduce human error and increase consistency.<\/p>\n\n\n\n Pit Viper<\/a> saw dramatic improvements after outsourcing fulfilment to ShipBob and\u00a0 implementing ShipBob’s WMS in their own warehouse. The multiple checks from start to finish make it really hard to send the wrong product, cutting labour costs, reducing lost inventory, and eliminating the need for double shipping.<\/p>\n\n\n\n “Before we implemented ShipBob’s WMS<\/a>, our order accuracy rate was around 92%. Now we’re at 99.7% for order accuracy, which equates to 2,100 less mispicks a year on average.”<\/p>\n\n\n\n Jourdan Davis, Operations Manager at Pit Viper<\/em><\/p>\n<\/blockquote>\n\n\n\n Every ShipBob fulfilment centre runs on the same integrated technology stack.<\/p>\n\n\n\n Our full-stack fulfilment solution combines four key components: the merchant dashboard where orders flow in, our AI-decision engine that determines system logic, our WMS that standardizes operations and guides fulfilment teams, and the physical logistics network that\u2019s proactively managed by our 24\/7 Control Tower. This integrated system means every fulfilment centre operates the same way.<\/p>\n\n\n\n Rather than leaving decisions up to individual warehouse associates, like choosing which courier to use or what box size to use, ShipBob’s box selection algorithm automates these choices to ensure the most suitable package type and size is used.<\/p>\n\n\n\n Associates simply follow what appears on their screens, ensuring orders are handled consistently and based on their unique product combinations, weights, dimensions, shipping speed, and more.<\/p>\n\n\n\n ShipBob has evolved from manual, discretionary processes to automated, standardized workflows. We provide the same blueprint of technology, equipment, and services to each fulfilment centre in our network.<\/p>\n\n\n\n Elle Sera<\/a> has experienced remarkable consistency with ShipBob’s standardized approach. <\/p>\n\n\n\n “The fulfilment is so accurate, we’ve only ever had a single packing mistake in 10 months with ShipBob!”<\/p>\n\n\n\n Kelly Bond, Operations Manager at Elle Sera<\/em><\/p>\n<\/blockquote>\n\n\n\n ShipBob partners with multiple couriers to maintain shipping flexibility and reliability.<\/p>\n\n\n\n This allows us to choose preferential rates and the most optimal courier for each shipment. This means if one courier experiences issues, we can quickly pivot to alternatives without disrupting your fulfilment. We also hold couriers to the highest standard and will turn them off if they\u2019re not meeting expectations. ShipBob considers the most optimal last-mile courier for each route at the postcode level to ensure the best possible delivery experience.<\/p>\n\n\n\n During events like the Canada Post strike or pandemic-related capacity issues when couriers stopped working, ShipBob switched to alternative couriers to keep orders flowing at no disruption to merchants. <\/p>\n\n\n\n We also handle filing courier claims on your behalf, saving you time and hassle.<\/p>\n\n\n\n ShipBob has expanded our courier network and built stronger partnerships over time. We closely monitor courier performance and maintain high standards, ending relationships with couriers that don’t meet expectations.<\/p>\n\n\n\n Arrae<\/a> experienced ShipBob’s courier flexibility firsthand during a major disruption. ShipBob acts as their built-in supply chain control tower, proactively finding solutions to problems (before they even become problems).<\/p>\n\n\n\n “During the recent Canada Post strike, ShipBob handled the situation with such grace, shipping orders with alternative couriers without interruption. I didn’t even have to think about it.”<\/p>\n\n\n\n Jessica Stoller, Director of Supply Chain and Operations at Arrae<\/p>\n<\/blockquote>\n\n\n\n4 ways ShipBob helps to deliver exceptional fulfilment<\/h2>\n\n\n\n
1. Technology creates multiple checkpoints for accuracy<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/11\/59d49ba580b1a01baea50bf09bdbe182.png?w=320\")
<\/figure>What this means in practice<\/h4>\n\n\n\n
What changed<\/h4>\n\n\n\n
Why it matters to merchants<\/h4>\n\n\n\n
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Case study proof<\/h4>\n\n\n\n
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<\/figure>\n\n\n\n2. Standardized systems ensure consistency across locations<\/h3>\n\n\n\n
What this means in practice<\/h4>\n\n\n\n
What changed<\/h4>\n\n\n\n
Why it matters to merchants<\/h4>\n\n\n\n
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Case study proof<\/h4>\n\n\n\n
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![\"\"](\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/11\/13cfc9940acd6ae9cb40c087977a32bd.png?w=1280\")
<\/figure>\n\n\n\n3. Courier flexibility keeps orders moving<\/h3>\n\n\n\n
What this means in practice<\/h4>\n\n\n\n
What changed<\/h4>\n\n\n\n
Why it matters to merchants<\/h4>\n\n\n\n
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Case study proof<\/h4>\n\n\n\n
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4. Smart inventory placement speeds up receiving and accuracy<\/h3>\n\n\n\n
![\"\"](\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/11\/5832c0b74c2dffdb68122f5486757400.png?w=1200\")
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