{"id":2196,"date":"2025-03-19T17:54:15","date_gmt":"2025-03-19T17:54:15","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/blog\/nutripaw\/"},"modified":"2025-09-16T16:53:00","modified_gmt":"2025-09-16T16:53:00","slug":"nutripaw","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/au\/blog\/nutripaw\/","title":{"rendered":"Why London-Based NutriPaw Chose ShipBob Plus Over 12 UK Fulfilment Solutions [Case Study]"},"content":{"rendered":"\n<div class=\"wp-block-shipbob-blocks-single-toc single-toc\" data-controller=\"blog-toc-controller\" data-action=\"scroll@window-&gt;blog-toc-controller#scrollChanged:passive\" id=\"toc-component\"><div class=\"single-toc-overview\"><p>Table of Contents<\/p><div class=\"single-toc-read-time\"><p>** Minutes<\/p><\/div><\/div>\n<p><a href=\"#key\">Key metrics<\/a><\/p>\n\n\n\n<p><a href=\"#about\">About NutriPaw<\/a><\/p>\n\n\n\n<p><a href=\"#outgrowing\">Outgrowing self-fulfilment<\/a><\/p>\n\n\n\n<p><a href=\"#finding\">Finding a partner, not just a fulfilment service<\/a><\/p>\n\n\n\n<p><a href=\"#trusting\">Trusting in a track record of excellence<\/a><\/p>\n\n\n\n<p><a href=\"#scaling\">Scaling order volume 10x in 3 years with ShipBob\u00a0<\/a><\/p>\n\n\n\n<p><a href=\"#leveraging\">Leveraging Shipbob\u2019s global fulfilment network to reach new customers\u00a0<\/a><\/p>\n\n\n\n<p><a href=\"#building\">Building customer loyalty and increasing LTV through quality fulfilment\u00a0<\/a><\/p>\n\n\n\n<p><a href=\"#FBA\">Using ShipBob\u2019s FBA Prep solution to minimise lead times for Amazon orders\u00a0<\/a><\/p>\n\n\n\n<p><a href=\"#next\">What\u2019s next for NutriPaw?<\/a><\/p>\n\n\n\n<p><a href=\"#team\">NutriPaw\u2019s team at ShipBob<\/a><a href=\"#\"><\/a><\/p>\n<\/div>\n\n\n\n<p><em>Learn how healthy dog treat brand NutriPaw found the true partnership they wanted in ShipBob.&nbsp;&nbsp;<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p id=\"key\"><em>\u201c<em><em>Fulfilment is one of the areas that we were super keen to outsource to a partner who\u2019s been doing it for a while and knows how it\u2019s done. We can trust ShipBob to support and handle fulfilment for us, so that we can focus on the strategic side of our business, helping us grow and develop much faster.<\/em><\/em>\u201d<\/em><\/p>\n<cite>\u2013 Adelina Zotta, Co-Founder of <a href=\"https:\/\/nutri-paw.com\/\">NutriPaw<\/a><\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-shipbob-blocks-blog-callout blog-callout\">\n<p><strong>Customer Profile<\/strong><\/p>\n\n\n\n<p><span>NutriPaw is on a mission to change the lives of 1 million pets by 2025 through offering natural, tasty remedies to everyday issues. Founded in late 2020, the London-based company creates dog treats that are specially designed to address common canine conditions, including stress, allergies, and hip and joint issues. Each of their 4 product varieties are made from all-natural, high-quality ingredients, and are designed to help your pets to live healthier, happier lives. <\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=1280\" alt=\"\" class=\"wp-image-19471\" style=\"width:260px;height:auto\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=1500 1500w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=1280 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/7a7f3a70f71ac2372ae60e431b8236bb.png?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-metrics\"><b>Key metrics<\/b><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>12 3PLs considered&nbsp;<\/span><\/li>\n\n\n\n<li>10X\u2019d order volume in 3 years since starting with ShipBob\u00a0<\/li>\n\n\n\n<li id=\"about\">30k orders shipped per month on average\u00a0<\/li>\n\n\n\n<li>2 ShipBob fulfilment centres in the UK and the Netherlands<\/li>\n\n\n\n<li>Winners of Forbes 30 Under 30 Europe &#8211; Retail &amp; Ecommerce in 2023<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-nutripaw\">About NutriPaw<\/h2>\n\n\n\n<p><span>While COVID might have kept us from our loved ones, it only brought us closer to our pets.&nbsp;<\/span><\/p>\n\n\n\n<p><span>As global quarantines forced humanity to turn inward in search of companionship, millions of new pets were adopted and the pet supplies industry experienced an unprecedented boom in growth.&nbsp;<\/span><\/p>\n\n\n\n<p><span>Londoners Adelina Zotta and Connor Westby noticed the surge, and knew it was an opportunity they couldn\u2019t miss.&nbsp;<\/span><\/p>\n\n\n\n<p><span>The two had wanted to start an ecommerce business together for some time, but were passionate about building a brand that positively impacted both humans and animals, rather than becoming just another pet supplies vendor.&nbsp;<\/span><\/p>\n\n\n\n<p><span>With the market widening and humans and animals alike in need of help, the timing was perfect.<\/span><\/p>\n\n\n\n<p><span>Together, Connor and Adelina founded <a href=\"https:\/\/nutri-paw.com\/\">NutriPaw<\/a>: a brand specifically designed to naturally address common canine health issues through delicious herbal dog treats.&nbsp;<\/span><\/p>\n\n\n\n<p><span>After introducing their first product designed to calm anxious dogs, they quickly released other treat varieties, including allergy-fighting, hip and joint wellness, and multi-action. Since then, NutriPaw has only continued to grow their product catalogue , their order volume, and their global presence, with ShipBob as their fulfilment partner every step of the way.<\/span><\/p>\n\n\n\n<p id=\"outgrowing\"><span>We sat down with Adelina Zotta and Connor Westby to discuss outgrowing self-fulfilment, must-haves in a 3PL partnership, and getting started with ShipBob\u2019s Manchester, UK fulfilment centre.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-21-at-9.50.22-AM.png?w=1280px\" alt=\"\" class=\"wp-image-2907\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-21-at-9.50.22-AM.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-21-at-9.50.22-AM.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-21-at-9.50.22-AM.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-21-at-9.50.22-AM.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-21-at-9.50.22-AM.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-outgrowing-self-fulfillment\">Outgrowing self-fulfilment<\/h2>\n\n\n\n<p><strong>As told to ShipBob by <b>Adelina Zotta and Connor Westby, co-founders of NutriPaw<\/b>.&nbsp;<\/strong><\/p>\n\n\n\n<p><span>Since self fulfilling orders from our launch over a year ago, we reached a point where it became completely unsustainable for us to continue doing so.&nbsp;<\/span><\/p>\n\n\n\n<p><span>Our order volume has grown immensely since we started the business, to where fulfilment doesn\u2019t leave time for us doing anything else. <\/span><\/p>\n\n\n\n<p><span>At the scale we\u2019re starting to operate at, keeping everything in-house would mean that we would be picking and packing orders all day!<\/span><\/p>\n\n\n\n<p><span>We have even bigger ambitions for our business going forward, including launching new products and increasing stock. So we wanted to free up our time to focus on growing our business, and knew it was time to outsource fulfilment to experts.<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\" id=\"finding\">\n<p><em>\u201c<em><em>It was incredibly important to us to find a 3PL with which we could form a true partnership \u2014 not just another traditional vendor-client relationship. We wanted a partner that really understood what was important to us as a business, and that would be willing to go the extra mile to meet our needs.<\/em><\/em>\u201d<\/em><\/p>\n<cite>\u2013 Adelina Zotta, Co-Founder of <a href=\"https:\/\/nutri-paw.com\/\">NutriPaw<\/a><\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"22763\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7de568d2f8d9ff7d9d1a27a1e08673e0.webp?w=1024\" alt=\"\" class=\"wp-image-22763\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7de568d2f8d9ff7d9d1a27a1e08673e0.webp?w=1024 1024w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7de568d2f8d9ff7d9d1a27a1e08673e0.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7de568d2f8d9ff7d9d1a27a1e08673e0.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7de568d2f8d9ff7d9d1a27a1e08673e0.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7de568d2f8d9ff7d9d1a27a1e08673e0.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7de568d2f8d9ff7d9d1a27a1e08673e0.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"22762\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/ad511a65ff3c0de82109471f96be62d4.webp?w=1024\" alt=\"\" class=\"wp-image-22762\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/ad511a65ff3c0de82109471f96be62d4.webp?w=1024 1024w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/ad511a65ff3c0de82109471f96be62d4.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/ad511a65ff3c0de82109471f96be62d4.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/ad511a65ff3c0de82109471f96be62d4.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/ad511a65ff3c0de82109471f96be62d4.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/ad511a65ff3c0de82109471f96be62d4.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"22760\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/477911e70418982073723d7cede61a7c.jpg?w=1024\" alt=\"\" class=\"wp-image-22760\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/477911e70418982073723d7cede61a7c.jpg?w=1024 1024w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/477911e70418982073723d7cede61a7c.jpg?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/477911e70418982073723d7cede61a7c.jpg?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/477911e70418982073723d7cede61a7c.jpg?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/477911e70418982073723d7cede61a7c.jpg?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/477911e70418982073723d7cede61a7c.jpg?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-finding-a-partner-not-just-a-fulfillment-service\">Finding a partner, not just a fulfilment service<\/h2>\n\n\n\n<p><span>I spoke to 12 different fulfilment companies of all shapes and sizes \u2014 but our conversation with our ShipBob representative was by far the best. <\/span><\/p>\n\n\n\n<p><span>Out of everyone that we had spoken to, our conversations with him felt the most like a real partnership.&nbsp;<\/span><\/p>\n\n\n\n<p><span>He was extremely responsive, made sure to close the loop with us on all the questions we had, and guided us through optimal packaging decisions. <\/span><\/p>\n\n\n\n<p><span>He even helped coordinate the move of our products from London to ShipBob\u2019s Manchester fulfilment centre!&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p><span>Altogether, ShipBob was able to provide us with the bespoke solution that we were looking for, and a sense of partnership we just couldn\u2019t find anywhere else.<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em><span>\u201c<i>One of our must-haves for a fulfilment solution was partnership. We wanted to partner with a 3PL that would be kind of like us: positive, relaxed, but also reliable. We really wanted a provider with whom we could form a relationship, where it wouldn\u2019t just be based on numbers \u2014 and we found that with ShipBob.<\/i>\u201d<\/span><\/em><\/p>\n\n\n\n<p><span>Adelina Zotta, Co-Founder of NutriPaw<\/span><\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"972\" width=\"700\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/21b10741b2fe5e7e61bdf9ff9396be0f.webp?w=922\" alt=\"\" class=\"wp-image-22764\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/21b10741b2fe5e7e61bdf9ff9396be0f.webp?w=936 936w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/21b10741b2fe5e7e61bdf9ff9396be0f.webp?w=115 115w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/21b10741b2fe5e7e61bdf9ff9396be0f.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/21b10741b2fe5e7e61bdf9ff9396be0f.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/21b10741b2fe5e7e61bdf9ff9396be0f.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/21b10741b2fe5e7e61bdf9ff9396be0f.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"trusting\">Trusting in a track record of excellence<\/h2>\n\n\n\n<p><span>The UK is our home base, and all the customers we ship to are in the UK. We spoke to some classical, British-owned fulfilment companies in our search, but ShipBob turned out to be perfect for us.&nbsp;<\/span><\/p>\n\n\n\n<p><span>We had no concerns about ShipBob\u2019s HQ being in the US \u2014 if anything, it was more of a positive! <\/span><\/p>\n\n\n\n<p><span>ShipBob has done incredibly well in the US, and their track record reassured us that we can grow together with ShipBob as it ramps up its international operations.&nbsp;<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201c<em><em><em>ShipBob absolutely smashed it in the US! Because ShipBob has done very well in the US, we\u2019re confident that it will do great over here with us as well.<\/em><\/em><\/em>\u201d<\/em><\/p>\n<cite>\u2013 Adelina Zotta &amp; Connor Westby, Co-Founders of <a href=\"https:\/\/nutri-paw.com\/\">NutriPaw<\/a><\/cite><\/blockquote>\n\n\n\n<p><span>As we got ready to launch with ShipBob, our implementation specialist made the onboarding process very simple and understandable. <\/span><\/p>\n\n\n\n<p><span>It\u2019s been super easy to log in to our dashboard and check on orders, too \u2014 there\u2019s clearly been a lot of development that\u2019s gone into making it such a smooth transition process.&nbsp;<\/span><\/p>\n\n\n\n<p><span>Getting stock to the Manchester fulfilment centre has been smooth as well, thanks to ShipBob\u2019s flexible receiving process and warehouse receiving orders, or WROs. <\/span><\/p>\n\n\n\n<p id=\"scaling\"><span>We don\u2019t always know exactly when our inventory shipments will arrive from our suppliers, and other 3PLs told us they would reject our shipments if they didn\u2019t arrive on a certain time and date.&nbsp;<\/span><\/p>\n\n\n\n<p><span>ShipBob is a lot more flexible because of their technology, and our representative helped explain how receiving works, which was a big plus.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-scaling-order-volume-10x-in-3-years-with-shipbob-nbsp\">Scaling order volume 10x in 3 years with ShipBob&nbsp;<\/h2>\n\n\n\n<p>Since launching with ShipBob in February of 2022, NutriPaw\u2019s growth has skyrocketed! We 10X\u2019d our order volume, and now we\u2019re regularly shipping over 30K orders per month, with even more during peak seasons \u2013 and that\u2019s just counting our domestically shipped orders.&nbsp;<\/p>\n\n\n\n<p id=\"leveraging\">We\u2019ve also grown our product catalogue  and our brand recognition. Adelina and I were even winners of Forbes 30 Under 30 Europe for Retail &amp; Ecommerce in 2023! It\u2019s all been a bit of a whirlwind, and ShipBob\u2019s partnership has been critical to achieving and supporting this scale.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"22757\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/1d7e056f4600499850c519f69ef297d2.webp?w=1024\" alt=\"\" class=\"wp-image-22757\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/1d7e056f4600499850c519f69ef297d2.webp?w=1024 1024w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/1d7e056f4600499850c519f69ef297d2.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/1d7e056f4600499850c519f69ef297d2.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/1d7e056f4600499850c519f69ef297d2.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/1d7e056f4600499850c519f69ef297d2.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/1d7e056f4600499850c519f69ef297d2.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"493\" data-id=\"22761\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/0d5a4718d3b06efdb3161b90cc47ea87.webp?w=1280px\" alt=\"\" class=\"wp-image-22761\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/0d5a4718d3b06efdb3161b90cc47ea87.webp?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/0d5a4718d3b06efdb3161b90cc47ea87.webp?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/0d5a4718d3b06efdb3161b90cc47ea87.webp?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/0d5a4718d3b06efdb3161b90cc47ea87.webp?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/0d5a4718d3b06efdb3161b90cc47ea87.webp?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"22758\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/5dd56e5addc46098ae41718f7f199b43.webp?w=1024\" alt=\"\" class=\"wp-image-22758\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/5dd56e5addc46098ae41718f7f199b43.webp?w=1024 1024w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/5dd56e5addc46098ae41718f7f199b43.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/5dd56e5addc46098ae41718f7f199b43.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/5dd56e5addc46098ae41718f7f199b43.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/5dd56e5addc46098ae41718f7f199b43.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/5dd56e5addc46098ae41718f7f199b43.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-leveraging-shipbob-s-global-fulfillment-network-to-reach-new-customers\">Leveraging ShipBob\u2019s global fulfilment network to reach new customers\u00a0<\/h2>\n\n\n\n<p>After getting started in the UK, one of our biggest growth drivers has been entering new markets \u2013 especially those in Europe and the EU \u2013 which we\u2019ve been able to do thanks to ShipBob\u2019s global fulfilment network.&nbsp;&nbsp;<\/p>\n\n\n\n<p>We started storing inventory and fulfilling orders from ShipBob\u2019s fulfilment centre in the Netherlands about a year into our partnership, and it was a gamechanger. Getting set up in that facility was a very easy process, and the order volume scaled really quickly \u2013 we regularly see 4k shipments per month coming through that facility, which has been really good for the business.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"building\">Expanding to ShipBob\u2019s Netherlands fulfilment centre also improved our shipping times for international customers. It\u2019s been fantastic to scale our order volume and reach new customers without having any issues with increased lead times or delivery times, and we get significantly fewer \u201cwhere is my order\u201d inquiries from customers outside of the UK, especially those in Ireland. Ireland is our second biggest market in the EU, so the fact that ShipBob helps us provide a faster, smoother delivery experience for those customers is so valuable and helps us capture more revenue.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"504\" width=\"700\" data-id=\"22754\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/f6b6f2aca4e339e3381dd1a7f400100d.webp?w=1138\" alt=\"\" class=\"wp-image-22754\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/f6b6f2aca4e339e3381dd1a7f400100d.webp?w=1138 1138w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/f6b6f2aca4e339e3381dd1a7f400100d.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/f6b6f2aca4e339e3381dd1a7f400100d.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/f6b6f2aca4e339e3381dd1a7f400100d.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/f6b6f2aca4e339e3381dd1a7f400100d.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/f6b6f2aca4e339e3381dd1a7f400100d.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"504\" width=\"700\" data-id=\"22755\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7da455108e66eda50241a30758b11ca9.webp?w=1200\" alt=\"\" class=\"wp-image-22755\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7da455108e66eda50241a30758b11ca9.webp?w=1200 1200w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7da455108e66eda50241a30758b11ca9.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7da455108e66eda50241a30758b11ca9.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7da455108e66eda50241a30758b11ca9.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7da455108e66eda50241a30758b11ca9.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7da455108e66eda50241a30758b11ca9.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"504\" width=\"700\" data-id=\"22759\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b079913e18f6b92516d948e089e61869.webp?w=1200\" alt=\"\" class=\"wp-image-22759\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b079913e18f6b92516d948e089e61869.webp?w=1200 1200w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b079913e18f6b92516d948e089e61869.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b079913e18f6b92516d948e089e61869.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b079913e18f6b92516d948e089e61869.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b079913e18f6b92516d948e089e61869.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b079913e18f6b92516d948e089e61869.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-customer-loyalty-and-increasing-ltv-through-quality-fulfilment-nbsp\">Building customer loyalty and increasing LTV through quality fulfilment&nbsp;<\/h2>\n\n\n\n<p>Another key growth lever for ecommerce brands is selling more products to the same customers \u2013 and to do that, you need a fulfilment and logistics partner that delivers the fast, accurate fulfilment that customers expect.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"FBA\">ShipBob has been that partner for us. They\u2019re able to receive our products in their fulfilment centres quickly and effectively, making sure that every unit is sorted in the correct place to prevent mispicks in the fulfilment process.&nbsp;&nbsp;<\/p>\n\n\n\n<p>A lot of our products are similar to each other, which could make picking tricky \u2013 but ShipBob\u2019s system has built-in checks and balances that make sure that the right new products are getting out to the right customers. This not only minimises errors and potential complaints, but also results a better customer experience that encourages them to repurchase from us.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-using-shipbob-s-fba-prep-solution-to-minimize-lead-times-for-amazon-orders-nbsp\">Using ShipBob\u2019s FBA Prep solution to minimise lead times for Amazon orders&nbsp;<\/h2>\n\n\n\n<p id=\"next\">We leverage ShipBob\u2019s FBA Prep solution to prepare shipments of our products to Amazon, who handles our Prime orders. We keep our Amazon stock fairly lean, so having an expert partner like ShipBob, who acts as a central logistics hub, to turn FBA Prep orders around quickly for us and keep lead times down is super helpful. I know that I can submit an FBA Prep order and it will be packed and collected the same week \u2013 it&#8217;s been a huge relief.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"277\" width=\"700\" data-id=\"22756\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=1280\" alt=\"\" class=\"wp-image-22756\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=1918 1918w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=1536 1536w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=1280 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/7ba866864c3ca4d0354a208889f5220b.webp?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-next-for-nutripaw\">What\u2019s next for NutriPaw?<\/h2>\n\n\n\n<p><span>With fulfilment and shipping outsourced to ShipBob, we can finally focus on expanding our product offering to better capture our customer needs.&nbsp;<\/span>We try and launch at least one new product every quarter, so we\u2019re constantly innovating and adding new health formulas to our catalogue .&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"team\">Given how successful our initial expansion into ShipBob\u2019s Netherlands facility has been with our best-selling SKUs, we\u2019re also working on getting all of our SKUs into that fulfilment centre, and potentially looking to expand into more markets as we keep scaling.&nbsp;&nbsp;<\/p>\n\n\n\n<p><span>The opportunity is really endless \u2014 and with ShipBob as our trusted partner, we\u2019ll be able to keep helping the tons of dogs in the UK, and even eventually pets all over the world!<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nutripaw-s-team-at-shipbob\">NutriPaw\u2019s team at ShipBob<\/h2>\n\n\n\n<section class=\"wp-block-shipbob-blocks-section-container section section-container  max-width-blog\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\"><div class=\"container section-info section-info-align-none u-hidden\"><h6 class=\"section-title \"><\/h6><h2 class=\"section-content h2\"><\/h2><p class=\"section-copy u-hidden\"><\/p><\/div><div class=\"container flex-container row justify-center align-none flex-wrap\">\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none col-2 align-center u-text-centered\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/08\/077551049132e66eb68d22b27e9bf708-e1724867889708.jpg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/08\/077551049132e66eb68d22b27e9bf708-e1724867889708.jpg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/08\/077551049132e66eb68d22b27e9bf708-e1724867889708.jpg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/08\/077551049132e66eb68d22b27e9bf708-e1724867889708.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/08\/077551049132e66eb68d22b27e9bf708-e1724867889708.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/08\/077551049132e66eb68d22b27e9bf708-e1724867889708.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Jordan Altamuro<\/p>\n<p>Jordan is the Implementation Consultant who onboarded NutriPaw to ShipBob.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none col-2 align-center u-text-centered\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/b4bdb46f7ba4da13caf8e885e10fb63f.jpg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/b4bdb46f7ba4da13caf8e885e10fb63f.jpg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/b4bdb46f7ba4da13caf8e885e10fb63f.jpg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/b4bdb46f7ba4da13caf8e885e10fb63f.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/b4bdb46f7ba4da13caf8e885e10fb63f.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/03\/b4bdb46f7ba4da13caf8e885e10fb63f.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Carlos Cardo Alcalde<\/p>\n<p>Carlos is the Merchant Success Manager at ShipBob who supports NutriPaw.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><div class=\"cta-container u-hidden\"><a class=\"btn btn-primary \" href=\"\"><\/a><\/div><\/section>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-in-touch-with-shipbob\">Get in touch with ShipBob<\/h2>\n\n\n\n<p>Fill out the form below to learn how ShipBob\u2019s&nbsp;<a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/\" rel=\"noopener noreferrer\">ecommerce fulfilment<\/a>&nbsp;services and technology can help your business, discover if we\u2019re a mutual fit, and get a pricing quote.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\">Request Fulfilment Pricing<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how NutriPaw \u2014 a UK-based healthy dog treat brand \u2014\u00a0found the true partnership they were looking for in ShipBob Plus. <\/p>\n","protected":false},"author":194,"featured_media":2197,"parent":0,"template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"blogcategories":[4,70,61],"class_list":["post-2196","blog","type-blog","status-publish","has-post-thumbnail","hentry","blogcategories-case-studies","blogcategories-shipbob-plus-case-studies","blogcategories-pet-products-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why London-Based NutriPaw Chose ShipBob Plus Over 12 UK Fulfilment Solutions [Case Study] - ShipBob Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipbob.com\/au\/blog\/nutripaw\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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