{"id":1740,"date":"2019-07-22T19:49:54","date_gmt":"2019-07-22T19:49:54","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/blog\/packing-slip\/"},"modified":"2025-11-25T19:26:36","modified_gmt":"2025-11-25T19:26:36","slug":"packing-slip","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/au\/blog\/packing-slip\/","title":{"rendered":"Packing Slip Guide: Definition, What to Include + Free Template"},"content":{"rendered":"\n

Table of Contents<\/p>

** Minutes<\/p><\/div><\/div>\n

What is a packing slip?<\/a><\/p>\n\n\n\n

What is the difference between a packing slip and an invoice?<\/a><\/p>\n\n\n\n

5 reasons why packing slips are important for ecommerce businesses<\/a><\/p>\n\n\n\n

What should a packing slip include?<\/a><\/p>\n\n\n\n

Packing slip template<\/a><\/p>\n\n\n\n

Other considerations for packing slips and packing lists<\/a><\/p>\n\n\n\n

Conclusion<\/a><\/p>\n\n\n\n

Have your own warehouse?<\/a><\/p>\n\n\n\n

Packing Slip FAQs<\/a><\/p>\n<\/div>\n\n\n\n

In an increasingly digital world \u2014 where you buy online, receive your receipt via email, and may even have readily available access to your complete buying history \u2014 many consumers and merchants alike have paid less attention to the packing slip.<\/p>\n\n\n\n

As an online shopper myself, I never personally look at the packing slip and automatically recycle it if one is included in my order.<\/p>\n\n\n\n

Even Amazon has begun eliminating packing slips from single-box deliveries as an initiative to reduce packaging waste.<\/p>\n\n\n\n

Nevertheless, packing slips are still a common part of the packing process within many ecommerce shipping<\/a> operations.<\/p>\n\n\n\n

Let\u2019s dive into the world of the packing slip and its role in ecommerce.<\/p>\n\n\n\n

What is a packing slip?<\/h2>\n\n\n\n

A packing slip is a document that includes the complete list of items included in a package. Packing slips include SKU numbers, weights, dimensions, and the number of units that are used by shipping departments to determine what inventory needs to be sent out to accurately complete an order. Finally, the buyer or receiver of the order will check the received items against the packing slip to ensure all the ordered items arrived.<\/p>\n\n\n\n

What is the difference between a packing slip and an invoice?<\/h2>\n\n\n\n

Though similar in nature (and can look nearly identical at a glance), a packing slip and invoice serve different purposes for purchase orders. A packing slip is used to denote the physical goods being received, where an invoice is the financial document of the order, containing information like how much money each product was sold for, the payment terms, payment method, and date.<\/p>\n\n\n\n

In some cases, a packing slip and invoice are intended for different people. An invoice is the bill sent to the person responsible for payment, and the packing slip is for the person who receives the package. If you order something for yourself, both documents will come your way. However, if you\u2019re buying something for someone else, you\u2019ll receive the invoice<\/a> but the recipient will get the packing slip.<\/p>\n\n\n\n

While both documents start from the ecommerce store, the invoice is triggered by the payment platform while the packing slip is triggered by the shipping or fulfilment technology.<\/p>\n\n\n\n

Additionally, all businesses use invoices, but not all business use packing slips.<\/p>\n\n\n\n

5 reasons why packing slips are important for ecommerce businesses<\/h2>\n\n\n\n

Packing slips note everything that the customer ordered. Because you\u2019re not getting the items from a brick-and-mortar store<\/a>, ecommerce orders use packing slips<\/a> for many reasons that help connect the digital world to the physical world through essential shipping documents. Packing slips are important to:<\/p>\n\n\n\n

1. Ensure that everything is in the shipment<\/h3>\n\n\n\n

Checking and double checking is important in the ecommerce fulfilment<\/a> process. Before a box is sealed and labelled, a packer should verify the items inside are indeed what the customer ordered, including exact counts of multiple SKUs<\/a>. A packing slip is a reflection of all ordered items and is a record of the physical items included on the shipping lis. As soon as it\u2019s verified, they can place the printed packing slip in the box and ship the order out.<\/p>\n\n\n\n

2. Track all items in the order easily<\/h3>\n\n\n\n

Depending on the size of the order and products, as well as the location of different SKUs among different warehouses, an order may need to be split into separate shipments<\/a> (meaning certain items are sent in different boxes). If an order is spread out across multiple boxes, a packaging slip can help both the seller and recipient stay organised.<\/p>\n\n\n\n

3. Identify damaged items<\/h3>\n\n\n\n

Packings slips help identify and sort out damaged items \u2014 whether a fragile item broke in transit<\/a> or the entire package was damaged in transit. Delivery exceptions<\/a> like this happen, but having a packing slip as a backup can help speed up the issuing of a refund or resending the package.<\/p>\n\n\n\n

4. Confirm that all items were received<\/h3>\n\n\n\n

Packing slips are used to identify missing items and ensure that everything ordered was received. You can think of it as a paper trail or record of what should be in the shipment. If your order arrives in multiple packages, you can more easily keep tabs on any inaccuracies if the ecommerce order tracking<\/a> shows that it\u2019s all been delivered.<\/p>\n\n\n\n

5. Allow customs to estimate the value of a shipment<\/h3>\n\n\n\n

If you are shipping internationally<\/a>, customs may use a packing slip to estimate the value of a shipment. However, customs will usually always prefer a commercial invoice (which must contain the description of goods, their value, the seller\u2019s and shipper\u2019s shipping destinations, and delivery and payment terms) to clear a package.<\/p>\n\n\n\n

What should a packing slip include?<\/h2>\n\n\n\n

Packing slips include things like price, SKU, and itemized lists. Exact details included will vary depending on the business and products, but there are some consistent elements you\u2019ll find on almost any packing slip.<\/p>\n\n\n\n

1. Shipping address, order date, and contact info<\/h3>\n\n\n\n

Like on an invoice<\/a>, this basic information is useful for filing purposes such as urchase order number, contact information, and if there were any problems with the shipment while in transit. Of course, the shipping label<\/a> is the default for shipping couriers, but just in case there are issues in transit, a packing slip can be a helpful backup option.<\/p>\n\n\n\n

2. Itemized list of the shipped items<\/h3>\n\n\n\n

Many purchasers check the items they receive against this list of what was ordered to make sure that they are receiving everything that they paid for. They can reference their confirmation email<\/a> as well, but having a packing slip handy might be preferred for some folks.<\/p>\n\n\n\n

3. Itemized list of out-of-stock items<\/h3>\n\n\n\n

Along with the invoice, a packing slip will include line items of anything that was ordered but not shipped so they can be reordered. This is pretty rare to not communicate before the order is submitted or fulfilled; However, if it occurs it will be clearly outlined.<\/p>\n\n\n\n

4. Quantity of each item<\/h3>\n\n\n\n

To check in each individual item from a packing slip, the product name or SKU is not enough, as many sellers order more than one of a certain item. A quantity column helps reduce the length of the list so that a packing slip is not several pages long if many of the same item is ordered.<\/p>\n\n\n\n

5. SKU or UPC of each item<\/h3>\n\n\n\n

SKUs or UPCs (which are unique identifiers or codes) might not mean much to customers, but this number is what a seller uses to identify their inventory. It\u2019s what will be referenced if you need to contact the seller and what they will use to get to the root cause of an issue.<\/p>\n\n\n\n

6. Slip number or PO number<\/h3>\n\n\n\n

Depending on how many reference numbers you have for your orders, shippers and purchasers can cross-reference the PO number with the slip number to ensure the right order was shipped and received.<\/p>\n\n\n\n

Packing slip template<\/h2>\n\n\n\n

In addition to the shipping address, billing address, order date, order number, and any other relevant details at the top of the document, here\u2019s the meat-and-potatoes of a packing slip: an itemized list of what was included in the shipment and what wasn\u2019t.<\/p>\n\n\n\n

SKU\/UPC<\/span><\/td>Description<\/span><\/td>Order quantity<\/span><\/td>Ship quantity<\/span><\/td><\/tr>
123123<\/span><\/td>Product XYZ<\/span><\/td>12<\/span><\/td>12<\/span><\/td><\/tr>
321321<\/span><\/td>Product ZYX<\/span><\/td>10<\/span><\/td>10<\/span><\/td><\/tr>
456456<\/span><\/td>Product ABC<\/span><\/td>5<\/span><\/td>0<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

In the example above, the warehouse this order came from might have been out of inventory for Product ABC, and it will need to be sent in a different shipment, either from a different location or once it\u2019s replenished in that warehouse.<\/p>\n\n\n\n

Other considerations for packing slips and packing lists<\/h2>\n\n\n\n

While packing slips and packing lists in general don\u2019t have to be complicated, here a few final things to think through when you\u2019re fulfilling orders.<\/p>\n\n\n\n

An integrated process<\/h3>\n\n\n\n

A packing slip is just one of many check marks in the pick, pack, and ship process. If you do self-fulfilment<\/a>, this is a lot to manage yourself. If you\u2019re not using integrated technology, you also risk more errors, especially if generating packing slips is a manual process. A best practice is to use an automated tool that will make operations more efficient.<\/p>\n\n\n\n

For example, with ShipBob<\/a> after a pick is complete, orders are delivered to our packaging team. Our packaging team scans an order, verifies the items and quantities of the order\u2019s contents, and then packs the order into our standard packing materials as safely and efficiently as possible. The same technology used to scan and verify all items throughout the fulfilment process<\/a> powers our warehouses and connects to the ecommerce platform to improve visibility and accuracy.<\/p>\n\n\n\n

A unique customer experience<\/h3>\n\n\n\n

The unboxing experience<\/a> is an opportunity to leave a lasting impression, and packing slips are one way to display your brand. This can be as simple as adding your logo to each packing slip. However, your package may be filled with all sorts of papers \u2014 from inserts and marketing materials to receipts and packing slips. Determine the best way to make an impact without overwhelming the customer or getting important information lost.<\/p>\n\n\n\n

Environmental impact<\/h3>\n\n\n\n

Whether the packing slip serves a purpose is a debated issue \u2014 Is it a point of reference for customers or just a wasted piece of paper? Relying on an electronic version is certainly more environmentally-friendly, and many customers today care about reducing their carbon footprint.<\/p>\n\n\n\n

Conclusion<\/h2>\n\n\n\n

No matter how you handle order fulfilment<\/a>, the packing slip is one way of managing customer expectations. However, besides verifying if everything they ordered has arrived, there are other criteria that customers will judge their experience on, including timely shipping.<\/p>\n\n\n\n

ShipBob is a third-party logistics (3PL<\/a>) whether you\u2019re a small business or a large corporation, company that stores your inventory, picks and packs each order, and helps provide fast, affordable delivery to your customers. With a network of fulfilment centres in the United States, integrated technology that helps prevent out-of-stock issues, and discounted shipping rates, ShipBob helps you increase conversions and keep customers coming back.<\/p>\n\n\n\n

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