{"id":1563,"date":"2019-11-11T16:51:34","date_gmt":"2019-11-11T16:51:34","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/"},"modified":"2025-09-28T06:55:51","modified_gmt":"2025-09-28T06:55:51","slug":"outsource-customer-service-ecommerce","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/","title":{"rendered":"How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense"},"content":{"rendered":"\n

Table of Contents<\/p>

** Minutes<\/p><\/div><\/div>\n

Why customer service is integral to ecommerce<\/a><\/p>\n\n\n\n

5 types of customer support you can offer<\/a><\/p>\n\n\n\n

What does it mean to outsource customer service?<\/a><\/p>\n\n\n\n

How outsourcing ecommerce fulfilment saves time and money<\/a><\/p>\n\n\n\n

Signs you should outsource customer service<\/a><\/p>\n\n\n\n

How to find an outsourced customer service team<\/a><\/p>\n\n\n\n

Is it time to outsource?<\/a><\/p>\n<\/div>\n\n\n\n

Building a robust and loyal customer base is no easy feat. Ecommerce business owners find success not only by providing a terrific product, but by adding a personal touch to their coveted customer relationships. Handwritten thank you notes, special offers, and consistently empathetic customer service<\/a> have been known to delight customers and keep them coming back for more.<\/p>\n\n\n\n

So it\u2019s no wonder that business owners may be reluctant about outsourcing customer service (and there are pros and cons<\/a> to it, for sure). However, it\u2019s hard to scale this kind of high-touch customer service as your business grows, which is why leveraging an AI call centre<\/a> can be a game-changer, enabling businesses to deliver consistent, empathetic support at scale.<\/p>\n\n\n\n

All businesses, particularly high-growth ecommerce startups, must come to a reckoning: At what point does it make the most sense to outsource customer service?<\/p>\n\n\n\n

As we move full steam ahead into the holiday season, let\u2019s look at the landscape of outsourcing customer support<\/a>.<\/p>\n\n\n\n

Why customer service is integral to ecommerce<\/h2>\n\n\n\n

Customer service is the backbone<\/a> of any ecommerce shop, because customers rely on it for questions, concerns, and overall uncertainties. Having a reliable customer service team (or team member) makes everything run smoother for your ecommerce shop. In a sea of competitors, one of the best ways to segment yourself out from the others is providing a truly professional customer service experience.<\/p>\n\n\n\n

5 types of customer support you can offer<\/h2>\n\n\n\n

Ecommerce brands can offer a variety of support options for customers that need to get in touch. Here are a few of the most common methods.<\/p>\n\n\n\n

Call centre support<\/h3>\n\n\n\n

Call centres<\/a> can help with phone customer support. These support agents need to speak the native language<\/a> of your customer fluently.<\/p>\n\n\n\n

In recent times, call centres have also evolved to contact centres<\/a> that offer service solutions going beyond phone customer support. These include covering other digital channels such as text messages and social media. Call centres are also adopting AI voice software<\/a> to streamline customer support, enhancing efficiency and delivering more personalised experiences. They’re working with VoIP phone systems<\/a> now, which means they can secure all these different ways of chatting making it easier to manage these diverse communication methods under one roof.<\/p>\n\n\n\n

Live chat support<\/h3>\n\n\n\n

Live chat support<\/a> is done over a site-hosted chat interface. You can even automate parts of chat using a chatbot<\/a>, which is a computer program that simulates conversation through AI before the shopper ever speaks to a human.<\/p>\n\n\n\n

Email support<\/h3>\n\n\n\n

One of the most standard forms of support, email can be slower as it\u2019s queued but it\u2019s very effective.<\/p>\n\n\n\n

Social media support<\/h3>\n\n\n\n

Reaching out on Facebook, Twitter, Instagram also is a full time job for many active companies.<\/p>\n\n\n\n

Mobile support<\/h3>\n\n\n\n

SMS or texting<\/a> customers in real-time is a great way to address their concerns or questions before purchasing, useful especially for millennials<\/a> or Gen Zers<\/a>.<\/p>\n\n\n\n

What does it mean to outsource customer service?<\/h2>\n\n\n\n

Outsourcing customer service is having a third-party handle managing inquiries and responding to customers who have questions, need help, or are reaching out to your brand.<\/p>\n\n\n\n

How outsourcing ecommerce fulfilment saves time and money<\/h2>\n\n\n\n

Outsourcing your fulfilment can take a huge weight off your shoulders. If you\u2019re running your business out of your closet, spare bedroom, or trunk of your car, inventory management can be daunting. When you outsource your ecommerce fulfilment<\/a>, you not only save hours every week of not having to store, sort, pack, and ship, you also get cost savings like shipping and packaging discounts (if you\u2019re with a 3PL<\/a> like ShipBob).<\/p>\n\n\n\n

Note: ShipBob even integrates directly with the leading ecommerce customer service and helpdesk platform, Gorgias<\/a>, allowing brands to have seamless customer support and shipping data in one place to streamline any post-purchase order inquiries and actions.<\/p>\n\n\n\n

Signs you should outsource customer service<\/h2>\n\n\n\n

Sometimes, it goes unnoticed how much you need to step up customer service. Outsourcing is one of the many ways ecommerce shop owners keep customers (and themselves) happy and stress-free. If you\u2019re feeling like customer service is taking away a big chunk of your time, it may be a sign outsource!<\/p>\n\n\n\n

1. You\u2019re behind on your to-do list (and sleep)<\/h3>\n\n\n\n

CEOs and their teams often take on the customer call, email, and chat load themselves in order to save money, deliver a personal customer experience<\/a>, or learn from the conversation to help drive sales. This approach is scrappy yet unsustainable. As more customers flood your e-commerce site, the more thinly stretched your team becomes<\/a> across departments and locations, use team meetings<\/a> to remain connected. The moment customer inquiry volume gets in the way of growing the business, it\u2019s time to consider outsourcing.<\/p>\n\n\n\n

2. You need to get more competitive<\/h3>\n\n\n\n

Today\u2019s ecommerce customers crave a 24\/7\/365 on-demand shopping experience. In fact, 58% of consumers<\/a> shop online instead of in-store because they want to shop 24\/7. A third-party customer support partner can provide after hours and weekend customer support for basic inquiries, such as questions around sizing, shipping, and returns. This can help increase your customer satisfaction<\/a>, give your business the competitive edge, and help convert those middle-of-the-night inquiries into sales \u2014 without any lost sleep.<\/p>\n\n\n\n

3. The holidays are coming<\/h3>\n\n\n\n

It goes without saying: Holidays are bonkers for ecommerce businesses. There\u2019s no better time to bring on an outsourced customer support team<\/a> than during the ramp up to Black Friday\u2026 and Small Business Saturday\u2026 and Cyber Monday\u2026 and Hanukkah\u2026 and Christmas.<\/p>\n\n\n\n

4. The holidays are over<\/h3>\n\n\n\n

Ecommerce customer traffic doesn\u2019t just fade away like New Year\u2019s Eve confetti. In fact, January can be one of the busiest months for a small business. Customers may want to return a gift they\u2019ve received or given, which demands a ton of staff time and can stifle new business goals for Q1. And if your business sells a self-improvement product that aligns with everyone\u2019s New Year\u2019s resolutions? Forget about it.<\/p>\n\n\n\n

5. You need to scale your business<\/h3>\n\n\n\n

If you\u2019re finding trouble in scaling your business due to the amount of time it takes to respond to customers, outsourcing may be the appropriate step to take at this stage. Efficient scaling often involves using omnichannel support solutions<\/a> to manage customer interactions across various channels seamlessly. This approach ensures a consistent and high-quality experience, allowing you to maintain excellent service while focusing on business growth.<\/p>\n\n\n\n

How to find an outsourced customer service team<\/h2>\n\n\n\n

Handing over something as important as customer service to anyone outside of your organisation can seem daunting. Here are the three main options you have.<\/p>\n\n\n\n

Search abroad<\/h3>\n\n\n\n

Call centres and international service providers are plentiful and often very inexpensive. However, language barriers can be an issue.<\/p>\n\n\n\n

Hire remote, local workers<\/h3>\n\n\n\n

Hire local workers in the US (or your home country) to work remotely<\/a>. Remote support workers are usually far cheaper than in-house support workers. Just make sure they are trained on your processes<\/a>.<\/p>\n\n\n\n

Set up automated chatbots<\/h3>\n\n\n\n

You can minimise your reliance on physical workers by implementing AI chatbots<\/a> to answer common questions. Companies such as Intercom<\/a> offer these types of chatbots.<\/p>\n\n\n\n

Work with an ecommerce customer support solution<\/h3>\n\n\n\n

Companies like Simplr provide high-quality customer service for premium brands. Their US-based, on-demand 24\/7 customer service outsourcing solution can be up and running within hours.<\/p>\n\n\n\n

Is it time to outsource?<\/h2>\n\n\n\n

Sometimes entrepreneurs just need to hear it: Outsourcing customer service<\/a> is okay! It\u2019s possible to do so without jeopardizing the brand and voice you\u2019ve cultivated after all these years. Take the leap and enjoy the lighter ticket load.<\/p>\n\n\n\n

Request a Quote from ShipBob<\/strong><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

Is your high-touch customer service model scalable? Here are the signs that it might be time to outsource customer service for your ecommerce store.<\/p>\n","protected":false},"author":138,"featured_media":23780,"parent":0,"template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"blogcategories":[6],"class_list":["post-1563","blog","type-blog","status-publish","has-post-thumbnail","hentry","blogcategories-ecommerce-tips"],"yoast_head":"\nHow to Outsource Customer Service: The Ecommerce Guide<\/title>\n<meta name=\"description\" content=\"Is your high-touch customer service model scalable? Here are the signs that it might be time to outsource customer service for your ecommerce store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense\" \/>\n<meta property=\"og:description\" content=\"Is your high-touch customer service model scalable? Here are the signs that it might be time to outsource customer service for your ecommerce store.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/\" \/>\n<meta property=\"og:site_name\" content=\"ShipBob Australia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-28T06:55:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/688004941049312cb6f2041e7130a285.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"580\" \/>\n\t<meta property=\"og:image:height\" content=\"435\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/\",\"name\":\"How to Outsource Customer Service: The Ecommerce Guide\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/wp-content\\\/uploads\\\/sites\\\/33\\\/2025\\\/09\\\/688004941049312cb6f2041e7130a285.jpg\",\"datePublished\":\"2019-11-11T16:51:34+00:00\",\"dateModified\":\"2025-09-28T06:55:51+00:00\",\"description\":\"Is your high-touch customer service model scalable? Here are the signs that it might be time to outsource customer service for your ecommerce store.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/wp-content\\\/uploads\\\/sites\\\/33\\\/2025\\\/09\\\/688004941049312cb6f2041e7130a285.jpg\",\"contentUrl\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/wp-content\\\/uploads\\\/sites\\\/33\\\/2025\\\/09\\\/688004941049312cb6f2041e7130a285.jpg\",\"width\":580,\"height\":435,\"caption\":\"Male call-center operator in business concept_id1529300543\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/#website\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/\",\"name\":\"ShipBob Australia\",\"description\":\"Just another ShipBob Network site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to Outsource Customer Service: The Ecommerce Guide","description":"Is your high-touch customer service model scalable? Here are the signs that it might be time to outsource customer service for your ecommerce store.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/","og_locale":"en_US","og_type":"article","og_title":"How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense","og_description":"Is your high-touch customer service model scalable? Here are the signs that it might be time to outsource customer service for your ecommerce store.","og_url":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/","og_site_name":"ShipBob Australia","article_modified_time":"2025-09-28T06:55:51+00:00","og_image":[{"width":580,"height":435,"url":"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/688004941049312cb6f2041e7130a285.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/","url":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/","name":"How to Outsource Customer Service: The Ecommerce Guide","isPartOf":{"@id":"https:\/\/www.shipbob.com\/au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/#primaryimage"},"image":{"@id":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/#primaryimage"},"thumbnailUrl":"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/688004941049312cb6f2041e7130a285.jpg","datePublished":"2019-11-11T16:51:34+00:00","dateModified":"2025-09-28T06:55:51+00:00","description":"Is your high-touch customer service model scalable? Here are the signs that it might be time to outsource customer service for your ecommerce store.","breadcrumb":{"@id":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/#primaryimage","url":"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/688004941049312cb6f2041e7130a285.jpg","contentUrl":"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/688004941049312cb6f2041e7130a285.jpg","width":580,"height":435,"caption":"Male call-center operator in business concept_id1529300543"},{"@type":"BreadcrumbList","@id":"https:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.shipbob.com\/au\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/www.shipbob.com\/au\/blog\/"},{"@type":"ListItem","position":3,"name":"How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense"}]},{"@type":"WebSite","@id":"https:\/\/www.shipbob.com\/au\/#website","url":"https:\/\/www.shipbob.com\/au\/","name":"ShipBob Australia","description":"Just another ShipBob Network site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.shipbob.com\/au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense","url":"http:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/www.shipbob.com\/au\/blog\/outsource-customer-service-ecommerce\/"},"thumbnailUrl":"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/688004941049312cb6f2041e7130a285.jpg?w=160","image":{"@type":"ImageObject","url":"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/688004941049312cb6f2041e7130a285.jpg"},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"Julia Luce"}],"creator":["Julia Luce"],"publisher":{"@type":"Organization","name":"ShipBob Australia","logo":""},"keywords":[],"dateCreated":"2019-11-11T16:51:34Z","datePublished":"2019-11-11T16:51:34Z","dateModified":"2025-09-28T06:55:51Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"WebPage\",\"headline\":\"How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense\",\"url\":\"http:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/www.shipbob.com\\\/au\\\/blog\\\/outsource-customer-service-ecommerce\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/wp-content\\\/uploads\\\/sites\\\/33\\\/2025\\\/09\\\/688004941049312cb6f2041e7130a285.jpg?w=160\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/au\\\/wp-content\\\/uploads\\\/sites\\\/33\\\/2025\\\/09\\\/688004941049312cb6f2041e7130a285.jpg\"},\"articleSection\":\"Uncategorized\",\"author\":[{\"@type\":\"Person\",\"name\":\"Julia Luce\"}],\"creator\":[\"Julia Luce\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"ShipBob Australia\",\"logo\":\"\"},\"keywords\":[],\"dateCreated\":\"2019-11-11T16:51:34Z\",\"datePublished\":\"2019-11-11T16:51:34Z\",\"dateModified\":\"2025-09-28T06:55:51Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/shipbob.com\/p.js"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/blog\/1563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/users\/138"}],"version-history":[{"count":1,"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/blog\/1563\/revisions"}],"predecessor-version":[{"id":23779,"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/blog\/1563\/revisions\/23779"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/media\/23780"}],"wp:attachment":[{"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/media?parent=1563"}],"wp:term":[{"taxonomy":"blogcategories","embeddable":true,"href":"https:\/\/www.shipbob.com\/au\/wp-json\/wp\/v2\/blogcategories?post=1563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}