{"id":1369,"date":"2024-11-14T20:03:38","date_gmt":"2024-11-14T20:03:38","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/blog\/dossier\/"},"modified":"2026-04-14T14:35:07","modified_gmt":"2026-04-14T14:35:07","slug":"dossier","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/au\/blog\/dossier\/","title":{"rendered":"How Dossier Scaled to 1M+ Orders and into Almost 4,000 Walmart Stores with ShipBob [Case Study]"},"content":{"rendered":"\n<div class=\"wp-block-shipbob-blocks-single-toc single-toc\" data-controller=\"blog-toc-controller\" data-action=\"scroll@window-&gt;blog-toc-controller#scrollChanged:passive\" id=\"toc-component\" blog-toc-controller-time-label-value=\"Minutes\" blog-toc-controller-button-label-value=\"Show more\"><div class=\"single-toc-overview\"><p>Table of Contents<\/p><div class=\"single-toc-read-time\"><p>** Minutes<\/p><\/div><\/div>\n<p><a href=\"#key-metrics\">Key metrics<\/a><\/p>\n\n\n\n<p><a href=\"#finding\">Finding a supply chain partner that scales with you<\/a><\/p>\n\n\n\n<p><a href=\"#getting\">Getting the details right for Walmart retail distribution across almost 4,000 stores&nbsp;<\/a><\/p>\n\n\n\n<p><a href=\"#leveraging\">Leveraging ShipBob\u2019s global network to better serve international customers&nbsp;<\/a><\/p>\n\n\n\n<p><a href=\"#automating\">Automating inventory placement in the US to improve the customer experience&nbsp;<\/a><\/p>\n\n\n\n<p><a href=\"#gaining\">Gaining new insights into order status, tracking inventory, and other key data points&nbsp;<\/a><\/p>\n\n\n\n<p><a href=\"#next\">What&#8217;s next for Dossier<\/a><\/p>\n<\/div>\n\n\n\n<p><em><em>Discover how Dossier, the perfume house for the next generation, found a long-term fulfilment partner in ShipBob, enabling Dossier to pull growth levers like retail distribution, global fulfilment, and inventory placement to scale to millions of orders.<\/em><\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p id=\"key-metrics\"><em>\u201cLogistics is something you never think about until it stops working, and we\u2019ve never come to that point with ShipBob. The services are excellent. Everything just works. We are super happy with ShipBob and very impressed by how well they\u2019ve pumped out our large volume of orders.\u201d<\/em><\/p>\n\n\n\n<p>Sergio Tache, CEO of Dossier<\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-shipbob-blocks-blog-callout blog-callout\">\n<p><strong>Customer Profile<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/dossier.co\/\"><span>Dossier<\/span><\/a><span> believes that premium fragrances should be accessible for everyone, not just the lucky few who can spend hundreds of dollars per bottle. That\u2019s why they offer affordable scents \u2014 comparable to luxury ones on the market \u2014 without the markup. Their perfumes vegan and eco-friendly perfumes are cruelty-free, made with high-quality, 100% clean ingredients sourced from Grasse, France, the perfume capital of the world.<\/span><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-metrics\">Key metrics:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2019: Opened their online store&nbsp;<\/li>\n\n\n\n<li>Millions of orders shipped since 2019&nbsp;<\/li>\n\n\n\n<li>Almost 4,000 Walmart stores supported by ShipBob&nbsp;<\/li>\n\n\n\n<li>3-person fulfilment team&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/dossier.co\/\">Dossier<\/a> strives to craft perfumes that exceed expectations, use the same ingredients as top fragrance houses, and feature quality comparable to luxury scents \u2013 without the massive markups traditionally seen in the perfume industry.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Based in NYC with their manufacturing group in France, their high-quality perfumes start at $29 each, making them the must-have scent brand that\u2019s a smart choice for your skin, health, and the environment.&nbsp;<\/p>\n\n\n\n<p>Dossier was founded in 2018, opened their ecommerce store in April 2019, and have since sold millions of bottles of perfume.&nbsp;<\/p>\n\n\n\n<p id=\"finding\">We sat down with Dossier\u2019s Founder and CEO, Sergio Tache, and Vice President of Operations, Ines Guien, to learn how this brand scaled from a startup to an ecommerce and retail powerhouse.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16126\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c51ce410c124a10e0db5e4b97fc2af39-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16126\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c51ce410c124a10e0db5e4b97fc2af39-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c51ce410c124a10e0db5e4b97fc2af39-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c51ce410c124a10e0db5e4b97fc2af39-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c51ce410c124a10e0db5e4b97fc2af39-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c51ce410c124a10e0db5e4b97fc2af39-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16127\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c20ad4d76fe97759aa27a0c99bff6710-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16127\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c20ad4d76fe97759aa27a0c99bff6710-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c20ad4d76fe97759aa27a0c99bff6710-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c20ad4d76fe97759aa27a0c99bff6710-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c20ad4d76fe97759aa27a0c99bff6710-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c20ad4d76fe97759aa27a0c99bff6710-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16128\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/6512bd43d9caa6e02c990b0a82652dca-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16128\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/6512bd43d9caa6e02c990b0a82652dca-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/6512bd43d9caa6e02c990b0a82652dca-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/6512bd43d9caa6e02c990b0a82652dca-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/6512bd43d9caa6e02c990b0a82652dca-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/6512bd43d9caa6e02c990b0a82652dca-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-finding-a-supply-chain-partner-that-scales-with-you\">Finding a supply chain partner that scales with you<\/h2>\n\n\n\n<p><strong>As told to ShipBob by Sergio Tache, Founder and CEO of Dossier.<\/strong><\/p>\n\n\n\n<p>When we were first getting started with Dossier, we were doing everything by hand manually. I shipped everything myself and made a lot of trips to the post office. It was intense and pretty tough. I reached a breaking point where fulfilling orders on my own wasn\u2019t worth compromising my quality of life \u2013 and that\u2019s when I found ShipBob.&nbsp;&nbsp;<\/p>\n\n\n\n<p>ShipBob delivered on all the must-haves we needed back then as a startup \u2013 the pricing structure was competitive and very easy to understand, the services were excellent, and there were no long-term contracts required (even though we\u2019re now in a long-term partnership with them).&nbsp;&nbsp;<\/p>\n\n\n\n<p>Over the last several years, our order volume has increased tremendously, shipping millions of orders, expanding our sales channels to include Walmart and Amazon, and selling and shipping our perfumes worldwide. Scaling the business at such an extraordinary clip requires a tight supply chain partner.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cGrowing so fast has really underscored for us the importance of having a partner that can scale as fast as you do. Scaling is great, but it also comes with certain headaches \u2013 and while it\u2019s a good problem to have, you need a partner that can handle your volume, even as it\u2019s skyrocketing to over a million orders. With ShipBob, that capacity was never in doubt \u2013 and that was huge for us.\u201d<\/em>&nbsp;<\/p>\n\n\n\n<p>Sergio Tache, Founder and CEO of Dossier&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<p>We\u2019ve been leveraging as many of ShipBob\u2019s services and solutions as we can: their B2B solution, Inventory Placement Program, their global fulfilment network, and Amazon FBA prep. It\u2019s been a big relief to have a partner that we can grow with and rely on. I\u2019ve seen other companies with fulfilment partners that aren\u2019t equipped to grow with them, and it becomes a nightmare and hurts their ability to grow efficiently.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"getting\">Once you have a bottleneck in any part of the supply chain, having to deal with that can be very painful and ruin the whole business. So having complete confidence in ShipBob and the reassurance that they had the tools and expertise to scale up with us seamlessly was tremendously valuable.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16130\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/45c48cce2e2d7fbdea1afc51c7c6ad26-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16130\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/45c48cce2e2d7fbdea1afc51c7c6ad26-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/45c48cce2e2d7fbdea1afc51c7c6ad26-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/45c48cce2e2d7fbdea1afc51c7c6ad26-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/45c48cce2e2d7fbdea1afc51c7c6ad26-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/45c48cce2e2d7fbdea1afc51c7c6ad26-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16129\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/d3d9446802a44259755d38e6d163e820-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16129\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/d3d9446802a44259755d38e6d163e820-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/d3d9446802a44259755d38e6d163e820-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/d3d9446802a44259755d38e6d163e820-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/d3d9446802a44259755d38e6d163e820-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/d3d9446802a44259755d38e6d163e820-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16124\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/9bf31c7ff062936a96d3c8bd1f8f2ff3-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16124\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/9bf31c7ff062936a96d3c8bd1f8f2ff3-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/9bf31c7ff062936a96d3c8bd1f8f2ff3-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/9bf31c7ff062936a96d3c8bd1f8f2ff3-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/9bf31c7ff062936a96d3c8bd1f8f2ff3-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/9bf31c7ff062936a96d3c8bd1f8f2ff3-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-getting-the-details-right-for-walmart-retail-distribution-across-almost-4-000-stores-nbsp\">Getting the details right for Walmart retail distribution across almost 4,000 stores&nbsp;<\/h2>\n\n\n\n<p><strong>As told to ShipBob by Sergio Tache, Founder and CEO of Dossier.<\/strong>&nbsp;<\/p>\n\n\n\n<p>Retail distribution with Walmart has had a tremendous impact on our revenue growth, and the quality and consistency we\u2019ve seen with ShipBob\u2019s B2B solution has enabled us to tap into this sales channel effectively.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In B2B, the details matter. We can put our best foot forward to get new B2B partners and wholesalers onboard, master our marketing and branding, do everything perfectly upfront \u2013 but if the logistics aren\u2019t spot on, all our efforts are for nothing.&nbsp;&nbsp;<\/p>\n\n\n\n<p>That\u2019s why ShipBob\u2019s B2B solution is so valuable \u2013 we can rely on ShipBob to get the nitty gritty operations right. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@dossierperfumes\/video\/7436877167096532255\" data-video-id=\"7436877167096532255\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@dossierperfumes\" href=\"https:\/\/www.tiktok.com\/@dossierperfumes?refer=embed\">@dossierperfumes<\/a> <p>Intense &#038; Woody, meet the understated smell of luxury from out Black Shadow \ud83d\udda4  With notes of: \u25aa\ufe0f Black Pepper  \u25aa\ufe0f Elemi  \u25aa\ufe0f Cade Wood \u25aa\ufe0f Incense  \u25aa\ufe0f Cardamom  \u25aa\ufe0f Black Coffee \u25aa\ufe0f Black Vanilla \u25aa\ufe0f Ambroxan \u25aa\ufe0f Guaiacwood  <a title=\"dossierperfumes\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/dossierperfumes?refer=embed\">#dossierperfumes<\/a> <a title=\"dossieroriginals\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/dossieroriginals?refer=embed\">#dossieroriginals<\/a> <a title=\"blackperfume\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/blackperfume?refer=embed\">#blackperfume<\/a> <a title=\"blackaesthetic\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/blackaesthetic?refer=embed\">#blackaesthetic<\/a> <a title=\"makeitblack\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/makeitblack?refer=embed\">#makeitblack<\/a> <\/p> <a target=\"_blank\" title=\"\u266c original sound - Dossier Perfume\" href=\"https:\/\/www.tiktok.com\/music\/original-sound-7436877078865447711?refer=embed\">\u266c original sound &#8211; Dossier Perfume<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>We know with ShipBob handling distribution across 4,000 Walmart locations, all our efforts to get an order won\u2019t be destroyed by shipping and logistics issues.&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cLogistics is something you never think about until it stops working, and we\u2019ve never come to that point with ShipBob. Everything just works. We are super happy with ShipBob and very impressed by how well they\u2019ve pumped out our large volume of orders.\u201d<\/em>&nbsp;<\/p>\n\n\n\n<p>Sergio Tache, Founder and CEO of Dossier&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<p>I also love that we have a partner who we can really rely on to have everything with one partner and make sure that not only the DTC business is done properly, but also the B2B business. If I never hear the word \u201cShipBob\u201d in any conversation I have with my team, that means things are going really, really well \u2013 and I rarely hear it. I think that speaks to the reliability of ShipBob\u2019s service. You know things will get done \u2013 it\u2019s as simple as that. Having that peace of mind is incredibly valuable.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p id=\"leveraging\"><em>\u201cWhen it comes to fulfilment, DTC and B2B channels require different skill sets and have their own unique challenges, so a lot of brands end up juggling multiple different partners. Having just one omnichannel fulfilment partner in ShipBob who can handle these two very different aspects of the business is really important, and definitely makes our job easier.\u201d<\/em>&nbsp;<\/p>\n\n\n\n<p>Sergio Tache, Founder and CEO of Dossier&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@dossierperfumes\/video\/7387607905706528031\" data-video-id=\"7387607905706528031\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@dossierperfumes\" href=\"https:\/\/www.tiktok.com\/@dossierperfumes?refer=embed\">@dossierperfumes<\/a> <p>it\u2019s beginning to smell like a dream European getaway\u2026 new dropS \ud83d\udd1c 7.4.24 <a title=\"comingsoon\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/comingsoon?refer=embed\">#comingsoon<\/a> <a title=\"luxury\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/luxury?refer=embed\">#luxury<\/a> <a title=\"trifecta\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/trifecta?refer=embed\">#trifecta<\/a> <a title=\"perfumetiktok\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/perfumetiktok?refer=embed\">#perfumetiktok<\/a> <a title=\"summer\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/summer?refer=embed\">#summer<\/a> <a title=\"mostrequested\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/mostrequested?refer=embed\">#mostrequested<\/a> <\/p> <a target=\"_blank\" title=\"\u266c snowfall - \u00d8neheart &#038; reidenshi\" href=\"https:\/\/www.tiktok.com\/music\/snowfall-7043672073613936641?refer=embed\">\u266c snowfall &#8211; \u00d8neheart &#038; reidenshi<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-leveraging-shipbob-s-global-network-to-better-serve-international-customers-nbsp\">Leveraging ShipBob\u2019s global network to better serve international customers&nbsp;<\/h2>\n\n\n\n<p><strong>As told to ShipBob by Sergio Tache, CEO of Dossier.<\/strong>&nbsp;<\/p>\n\n\n\n<p>We\u2019ve been utilising ShipBob\u2019s fulfilment centres in the US, Australia, and Canada, and&nbsp; the UK. We also recently launched in Europe using ShipBob.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Shipping cross-border is never easy, especially when you\u2019re shipping a product that qualifies as a dangerous good since our products contain alcohol. <\/p>\n\n\n\n<p>By storing inventory in ShipBob\u2019s facilities within the countries or near the geographies we\u2019re shipping to, we can bypass a lot of the complexities of international shipping. It makes our lives significantly easier.&nbsp;&nbsp;&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<p>But more importantly, shipping locally instead of internationally is better for customers. You can always navigate cross-border complexities, but you can\u2019t undo a customer\u2019s stressful delivery experience.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"automating\">Leveraging ShipBob\u2019s global network to fulfil and ship locally reassures our customers, so that when someone in a key market like Australia or Canada buys from us, they\u2019re not worrying about their order getting stuck in customs or wondering if they\u2019ll ever get their items. They also know it\u2019s not going to take two weeks or more to be delivered, and they don\u2019t have to pay exorbitant international shipping rates.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16135\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/e4da3b7fbbce2345d7772b0674a318d5-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16135\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/e4da3b7fbbce2345d7772b0674a318d5-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/e4da3b7fbbce2345d7772b0674a318d5-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/e4da3b7fbbce2345d7772b0674a318d5-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/e4da3b7fbbce2345d7772b0674a318d5-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/e4da3b7fbbce2345d7772b0674a318d5-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16137\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c4ca4238a0b923820dcc509a6f75849b-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16137\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c4ca4238a0b923820dcc509a6f75849b-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c4ca4238a0b923820dcc509a6f75849b-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c4ca4238a0b923820dcc509a6f75849b-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c4ca4238a0b923820dcc509a6f75849b-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/c4ca4238a0b923820dcc509a6f75849b-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16125\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16125\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-automating-inventory-placement-in-the-us-to-improve-the-customer-experience-nbsp\">Automating inventory placement in the US to improve the customer experience&nbsp;<\/h2>\n\n\n\n<p><strong>As told to ShipBob by Sergio Tache, Founder and CEO of Dossier.<\/strong>&nbsp;<\/p>\n\n\n\n<p>In addition to international customers, we also want to provide an excellent delivery experience for our US customers, and that means keeping delivery times to two days or less by distributing inventory strategically.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Through ShipBob\u2019s Inventory Placement Program (IPP), we\u2019ve been able to automate a lot of our inventory placement and regional distribution in the US. <\/p>\n\n\n\n<p>IPP uses real order data to calculate the ideal distribution and replenishment of inventory across ShipBob\u2019s network to minimise shipping costs and times. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@dossierperfumes\/video\/7377877110053932334\" data-video-id=\"7377877110053932334\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@dossierperfumes\" href=\"https:\/\/www.tiktok.com\/@dossierperfumes?refer=embed\">@dossierperfumes<\/a> <p>2 days down, 2 to go \ud83d\udc97 make your way over to 262 Elizabeth St if you haven\u2019t already <a title=\"nolita\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/nolita?refer=embed\">#nolita<\/a> <a title=\"thingstodothisweekend\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/thingstodothisweekend?refer=embed\">#thingstodothisweekend<\/a> <a title=\"popup\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/popup?refer=embed\">#popup<\/a> <a title=\"signaturescent\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/signaturescent?refer=embed\">#signaturescent<\/a> <a title=\"dossier\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/dossier?refer=embed\">#dossier<\/a> <\/p> <a target=\"_blank\" title=\"\u266c original sound - Dossier Perfume\" href=\"https:\/\/www.tiktok.com\/music\/original-sound-7377877122586610474?refer=embed\">\u266c original sound &#8211; Dossier Perfume<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>My team uses that tool extensively. It helps them understand the potential gains of expanding to different warehouses, and how it could save time and money \u2013 it\u2019s been really useful.&nbsp;<\/p>\n\n\n\n<p>From there, our team sends all our inventory to one of ShipBob\u2019s receiving hubs, and then ShipBob takes care of distributing those units to regional fulfilment centres across the US for us.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Placing inventory closer to customers using IPP has definitely helped lower our shipping costs, but just as importantly, it enhances the customer experience. If we were to ship from one fulfilment centre, it could take as many as 8 days to arrive to the other side of the country, and nobody wants that.&nbsp;&nbsp;<\/p>\n\n\n\n<p id=\"gaining\">People are used to getting packages within 1-2 business days, so being able to fulfil each order from the fulfilment centre closest to the end customer and have that order shipped quickly from ShipBob has been extremely helpful.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16125\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16125\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/aab3238922bcc25a6f606eb525ffdc56-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"16134\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/a87ff679a2f3e71d9181a67b7542122c-700x700.png?w=1280px\" alt=\"\" class=\"wp-image-16134\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/a87ff679a2f3e71d9181a67b7542122c-700x700.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/a87ff679a2f3e71d9181a67b7542122c-700x700.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/a87ff679a2f3e71d9181a67b7542122c-700x700.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/a87ff679a2f3e71d9181a67b7542122c-700x700.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/06\/a87ff679a2f3e71d9181a67b7542122c-700x700.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-gaining-new-insights-into-order-status-tracking-inventory-and-other-key-data-points-nbsp\">Gaining new insights into order status, tracking inventory, and other key data points&nbsp;<\/h2>\n\n\n\n<p><strong>As told to ShipBob by Ines Guien, Vice President of Operations at Dossier.<\/strong>&nbsp;<\/p>\n\n\n\n<p>Overseeing logistics, product development, and day-to-day operations has me working very closely with ShipBob.&nbsp;<\/p>\n\n\n\n<p>ShipBob\u2019s dashboard is super intuitive and easy to navigate.&nbsp;<\/p>\n\n\n\n<p>I love that you can view orders based on when they are processing, completed, on hold, and in other stages. It is super helpful for us to have that and track the order every step of the way.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe have a Shopify store but do not use Shopify to track inventory. In terms of tracking inventory, we use ShipBob for everything \u2014 to be able to track each bottle of perfume, what we have left, and what we\u2019ve shipped, while getting a lot more information on each order.\u201d<\/em>&nbsp;<\/p>\n\n\n\n<p>Ines Guien, Vice President of Operations at Dossier&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<p>The analytics are super helpful. We download Excel files from the ShipBob dashboard all the time and use them to analyse everything from cancelations, to examining order weights, to checking on whether ShipBob is shipping orders on time. Even the way their warehouse receiving orders (WROs) work for sending inventory is very straightforward.&nbsp;<\/p>\n\n\n\n<p>ShipBob saves us a lot of time by saving us a lot of headaches. Whenever an issue comes up, the resolution is quick, and we appreciate how they make things right.&nbsp;<\/p>\n\n\n\n<p id=\"next\">Having a dedicated Merchant Success Manager is such an amazing help to us. It\u2019s been so great having direct contact with the team, and our MSM is always there for us.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-next-for-dossier-nbsp\">What\u2019s next for Dossier&nbsp;<\/h2>\n\n\n\n<p>We\u2019ve seen a ton of growth, and we\u2019re not slowing down!&nbsp;<\/p>\n\n\n\n<p>Wholesale has been such a needle-mover for us, and we\u2019ve barely scratched the surface. We\u2019re looking forward to adding more retail partnerships in the future to continue to bring our scents to customers wherever they shop.&nbsp;&nbsp;<\/p>\n\n\n\n<p>We\u2019re also looking to double down on expanding our geographic footprint, and we\u2019re excited to expand into even more of ShipBob\u2019s fulfilment centres both in the US and abroad.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In terms of product, we\u2019re sticking to what we know we do best: making impeccably- crafted perfumes. We have two collections now, and with ShipBob supporting us operationally, we\u2019ll continue to create high-quality fragrances at affordable price points to build the perfume house of the next generation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dossier-s-team-at-shipbob\">Dossier&#8217;s team at ShipBob<\/h2>\n\n\n\n<div class=\"wp-block-shipbob-blocks-flex-container flex-container direction-row justify-center align-none flex-wrap section-spacing-sm  max-width-blog\">\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/02\/Dhruv-S.jpg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/02\/Dhruv-S.jpg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/02\/Dhruv-S.jpg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/02\/Dhruv-S.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/02\/Dhruv-S.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/02\/Dhruv-S.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Dhruv Saxena<\/p>\n<p class=\"has-text-align-center\">Dhruv is the Co-founder and CEO of ShipBob, and serves as the Executive Sponsor for Dossier.&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-started-with-shipbob\">Get started with ShipBob<\/h2>\n\n\n\n<p>Want to improve your&nbsp;<a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/\">ecommerce fulfilment strategy<\/a>&nbsp;and scale your business? Discover if ShipBob is the right fit for your brand and request a fulfilment quote below.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\">Get in touch with shipBob<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how Dossier found a scalable, long-term fulfilment partner in ShipBob, with a global network, inventory placement, and great support.<\/p>\n","protected":false},"author":194,"featured_media":1370,"parent":0,"template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"blogcategories":[4,51,52,55,66,63],"class_list":["post-1369","blog","type-blog","status-publish","has-post-thumbnail","hentry","blogcategories-case-studies","blogcategories-beauty-personal-care-case-studies","blogcategories-mid-market-case-studies","blogcategories-retail-b2b-case-studies","blogcategories-hazmat-case-studies","blogcategories-ipp-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Dossier Scaled to 1M+ Orders and into Almost 4,000 Walmart Stores with ShipBob [Case Study] - ShipBob Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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