Offering durable, heavy duty goods can be challenging to warehouse, pick and pack, and fulfil.
Though there’s a lot of opportunity to sell durable goods online and grow a profitable business, logistics operations can hold brands back from launching into new markets, especially internationally.
That’s why ShipBob, a premium 3PL, partners with durable goods providers to help them store, fulfil and ship goods to consumers across the US and the globe.
Read on to learn about ShipBob’s durable goods fulfilment services.
We feel like ShipBob is a partner that’s in it together with us. We never get the sense that ShipBob is just interested in getting our fulfilment fees. It is much more than that — they really care about our success and what makes us successful as a company.
Waveform Lighting Team,
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What is durable goods fulfilment?
Durable goods order fulfilment involves the picking, packing, and shipping of heavy-duty, long-lasting finished goods that are meant to last for a long period of time time.
Durable goods can branch of into different verticals, including the fulfilment of:
Fulfiling durable goods requires safe and efficient warehousing, including proper storage of heavier items. Consumers make investments in durable goods, so ensuring that durable goods are picked, packed, and shipped properly and safely is a top priority to reduce risk of shipping damage.
ShipBob’s order fulfilment process
ShipBob takes care of the entire retail fulfilment process for you, so you can save time, money, and headaches.
As you enter into new channels, ShipBob can help you manage both B2C and B2B orders and provide full visibility into the fulfilment process all from one dashboard.
Shipping fragile items
Although ShipBob has processes in place to reduce risk in shipping fragile items, some issues can arise while orders are in transit that are outside of our control. When shipping damages occur, we file claims on behalf of the merchant at no additional cost. We also help you choose the fulfilment centre(s) in which to store your inventory that are closest to your end consumers to help reduce the distance travelled and time in transit.
Get a glimpse inside one of our fulfilment centres:
How ShipBob works
Partnering with ShipBob as your 3PL is easy. We offer fast onboarding, direct integrations with leading ecommerce platforms, and inventory and order management tools to provide transparency into the entire fulfilment and shipping process.
“Compared to other warehouses we’ve worked with, ShipBob processes orders so quickly to get them out the door faster.”
ShipBob makes syncing your online store simple with direct integrations with leading ecommerce platforms, including Shopify, BigCommerce, Wix, Squarespace, WooCommerce, and Square Online.
Visibility into the fulfilment process
Maintain end-to-end control of the fulfilment process from your ShipBob dashboard. Search for orders, monitor order status, and track packages as they ship to customers.
Track inventory in real time
Once your store is connected to ShipBob’s dashboard, you get a number of valuable inventory management tools at your disposal. View inventory levels in real-time, set reorder points, keep a safety stock, and distribute your inventory strategically so you always have product in the right place at the right time.
Read on to learn more about how ShipBob works.
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and courier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
100% Coverage Across the Continental US
If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfilment centre.
You can also distribute your inventory across ShipBob’s fulfilment centres across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or courier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.
How ShipBob improves your fulfilment and logistics
Save on fulfilment costs
Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.