Terms & Conditions
These terms and conditions of service constitute a legally binding contract between the ShipBob Inc., (the “Company”) and you (the “Customer”) for services rendered.
If you are viewing these Terms and Conditions on one of Company's platforms and click on the “Agree” button you indicate that you have authority to enter into an agreement with Company.
Company may offer additional services to Customer which shall be set forth in such other document(s) governing those services.
- "App" shall mean the application downloaded from a compatible mobile operating system (as set out in the System Requirements).
- “Company” shall mean ShipBob Inc. (a corporation registered in the State of Deleware), whose principal place of business is at 2156 W Fulton St, Chicago IL, 60612 its subsidiaries, related companies, agents and/or representatives;
- “Customer” shall mean the person for which Company is rendering service, as well as its agents and/or representatives;
- “Documentation” shall mean all information received by Company directly or indirectly from Customer, whether in paper or electronic form;
- "Services" shall mean courier, pick up, delivery and packing services provided by Company domestically and international shipping services coordinated by Company and provided by Third Parties.
- "Software" means software applications and App which are proprietary to Company and licensed to Customer under the terms of this agreement.
- "System Requirements" shall mean in relation to the web and mobile operating systems which are compatible with the App [as set out on Company's website www.shipbob.com].
- “Third Parties” shall include, but not be limited to, the following: carriers, couriers, customs brokers, agents and others to which the goods are entrusted for transportation, cartage, packaging, handling and/or delivery and/or storage or otherwise.
“Third Party Software” means software applications proprietary to a third party but shall not include software licensed by Company from a third party for incorporation into Company's Software and distributed by Company as an integral part of Company's Software.
Rights Granted. Customer is hereby granted a revocable, non-transferable license on to access the Software and/or Services provided that such right may only be exercised in accordance with these Terms and Conditions.
No Reverse Engineering.
Except to the extent that Company is expressly precluded by law from prohibiting these activities, Customer shall not:
- alter, modify, adapt, create derivative works, translate, deface, decompile, disassemble, reproduce, or reverse engineer all or any portion of the Software and/or Services or attempt to do so; or
- permit, authorize, or acquiesce in, any other person engaging in these activities, or attempting to do so; or
use the Software and/or Services or any information contained therein or otherwise provided by Company for the purposes of developing, or having developed any products or services competitive with any of Company’s products and/or services, and shall prohibit its end users from doing so, or attempting to do so.
Terms of payment.
Customer shall be required to provide a credit card in order to use the Services. If Customer uses the Services it shall receive invoices via email, and invoices are continuously available on the Customer digital account. Customer may choose to settle the invoice prior to the billing date using the credit card on file prior to billing day. If payment has not been received by the billing date, Customer authorizes the Company to bill the Customer’s on file credit card. If Company is unable to collect payment for the Services it may charge late payment and interest as set out in.
Late Payment Terms.
In the event that a payment cannot be collected by the Company on the billing date. The Customer would be notified by email on the email address that the Customer has created their account with. The Customer will have 7 days to clear these charges. If these charge are not cleared 7 days after the billing date, customer will be charged a $25 late fee and from the end of the 8th day after the billing date, if all the charges are not cleared, an additional $10 fee will be charged for each additional day the invoice is not cleared.
Company as Agent.
Customer understands that Company is not a “carrier” but that Company will select and engage Third Parties on behalf of Customer. Company acts as the “agent” of the Customer for the purpose of arranging transportation services, and of performing duties in connection with this service, including, without limitation, the filing of export and security documentation on behalf of the Customer and other dealings with government agencies together with other, ancillary services, including packing and storage of goods received incident to shipment. As to all other services, Company acts as an independent contractor.
Special Power of Attorney.
Customer grants the following export power of attorney: POWER OF ATTORNEY GRANTED BY CUSTOMER AS U.S. PRINCIPAL PARTY IN INTEREST TO AUTHORIZED AGENT FOR EXPORT SHIPMENTS. Know all persons by these presets, that customers in the US principal party in interest organized and doing business in the US and having an office and place of business indicated to the Company hereby authorizes Company at to act for and on its behalf as a true and lawful agent and attorney of the US Principal Party in Interest (USPPI) for and in the name, place and stead of the USPPI, from this date, in the US either in writing, electronically, or by other authorized means to: act as an authorized agent for export control, US census bureau reporting, and US customs and border protection purposes; also, to prepare and transmit any Electronic Export Information (EEI) or other documents or records required to be filed by the US census bureau, US Customs and Border Protection, US Department of Commerce, Bureau of Industry and Security, or any other US government agency, and perform any other act that may be required by law or regulation in connection with the exportation or transportation of any goods shipped or consigned by or to the USPPI, and to receive or ship any goods on behalf of the USPPI. The USPPI hereby certifies that all statements and information contained in the documentation provided to the authorized agent and relating to exportation is and will be true and correct. The USPPI understands that civil and criminal penalties may be imposed for making false or fraudulent statements or for the violation of any US laws or regulations on exportation. This Power of Attorney is to remain in full force and effect until revocation in writing is duly given by the USPPI and received by the authorized agent.
Customer assume all responsibility for compliance with all laws and regulations of the United States and any other country from which it may use Company's Software or Services to export, re-export and import any products.
Customer acknowledge and agree that it will not export or import any Software or use Company's services to export to any country to which export or import is restricted under United States law.
No Liability for the Selection or Services of Third Parties and/or Routes.
Unless Services are performed by person or firms engaged pursuant to express written instructions from the Customer (for whom Company accepts no liability), Company shall use reasonable care in its selection of Third Parties, or in selecting the means, route and procedure to be followed in the handling, transportation, clearance and delivery of the shipment; advice by Company that a particular person or firm has been selected to render services with respect to the goods, shall not be construed to mean that Company warrants or represents that such person or firm will render such services nor does Company assume responsibility or liability for any actions(s) and/or inaction(s) of such Third Parties and/or its agents, and shall not be liable for any delay or loss of any kind, which occurs while a shipment is in the custody or control of a Third Party or the agent of a Third Party; all claims in connection with the act of a Third Party shall be brought solely against such party and/or its agents; in connection with any such claim, Company shall reasonably cooperate with the Customer, which shall be liable for any charges or costs incurred by Company.
Company may use third party software in the delivery of the Services and Customer may be required to agree to any applicable license terms arising from the use of such Third Party software.
Quotations Not Binding.
Quotations as to fees, shipping charges, insurance premiums or other charges given by Company to the Customer are for informational purposes only and are subject to change without notice; no quotation shall be binding upon Company unless Company agrees in writing to undertake the handling or transportation of the shipment at a specific rate or amount set forth in the quotation and payment arrangements are agreed to between Company and the Customer.
Reliance on Information Furnished.
- Customer acknowledges that it is required to review all documents and declarations prepared and/or filed with U.S. Customs & Border Protection, other Government Agency and/or third parties, and will immediately advise Company of any errors, discrepancies, incorrect statements, or omissions on any declaration or other submission filed on Customer’s behalf.
In preparing and submitting export declarations, applications, security filings, documentation and/or other required data, Company relies on the correctness of all documentation, whether in written or electronic format, and all information furnished by Customer; Customer shall use reasonable care to ensure the correctness of all such information and shall indemnify and hold Company harmless from any and all claims asserted and/or liability or losses suffered by reason of the Customer’s failure to disclose information or any incorrect, incomplete or false statement by the Customer or its agent, representative or contractor upon which Company reasonably relied. The Customer agrees that the Customer has an affirmative non-delegable duty to disclose any and all information required to import, export or enter the goods.
Neither party shall not:
- disclose, allow access to, transmit, transfer or otherwise make available any Confidential Information to any third party other than its employees that need to know such information to fulfill the purposes of this agreement, and with whom it has executed a non-disclosure or other agreement which limits the use, reproduction and disclosure of the Confidential Information on terms that afford at least as much protection to the Confidential Information as the provisions of this Agreement; or
use or reproduce the Confidential Information for any reason other than as reasonably necessary to fulfill the purposes of this Agreement. Customer shall be vicariously liable for breach by its employees of the Customer’s confidentiality obligations under this Agreement.
- any test results relating to Supplier software, products or and/or services;
- Supplier software’s source code; and
technical specifications related to Supplier’s software or products and/or services.
The following information that Customer can establish:
- was lawfully in Customer's possession before receipt as a result of rights granted to Customer under this Agreement or any other agreement;
- is or becomes a matter of public knowledge through no fault of Customer; or
was independently developed or discovered by Customer.
Reservation of Rights.
Customer acknowledges that, subject to the rights granted herein, Company retains all right, title and interest, including, without limitation, intellectual property rights, in and to the Software and/or Services. Customer will have only those rights in or to the Software and/or Services that are granted to the Customer pursuant to this Agreement. Customer acknowledges that the Software and/or Services contain valuable trade secrets and other intellectual property of Company. Neither Customer nor anyone acting on behalf of Customer, including its employees, independent contractors or agents shall acquire any intellectual property rights related to the Software and/or Services, including without limitation any such patents, industrial designs, master works, copyright, trade secrets, or mask works. No ownership, right, interest or title in or to the Software and/or Services will transfer to Customer nor to anyone acting on Customer’s behalf under this Agreement. Confidential Information; shall not be considered Confidential Information under this Agreement.
Disclaimer of warranties.
The Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond our reasonable control, but Company shall use reasonable efforts to provide advance notice on the Site or by email of any scheduled service disruption. HOWEVER, THE SERVICE, INCLUDING THE SITE, SOFTWARE AND CONTENT, AND ANY SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT COMPANY DOES NOT WARRANT THAT THE SERVICE OR SOFTWARE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES OR SOFTWARE, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM COMPANY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.
Limitation of Liability.
- EXCEPT AS PROVIDED IN SECTION 17, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL COMPANY BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEM PLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, OR ANY DIRECT DAMAGES, COSTS, OR LOSSES
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, COMPANY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Declaring Higher Value to Third Parties.
Company and Third Parties to whom the goods are entrusted limit liability for loss or damage; Company will request excess valuation coverage only upon specific written instructions from the Customer, which must agree to pay any charges. In the absence of written instructions or the refusal of the Third Party to agree to a higher declared value, at Company’s discretion, the goods may be tendered to the Third Party, subject to the terms of the Third Party’s limitations of liability and/or terms and conditions of service which terms can be found here:
- Unless requested to do so in writing and confirmed by Company, Company is under no obligation to procure insurance on Customer’s behalf for values greater than $100.
Insurance covers the item shipped only and do not cover value of packing containers or shipping charges. Company shall not be responsible to substantiate values of goods in transit; nor is Company responsible to provide proof of origin or authenticate in any way such goods in transit regardless of description listed on the face of the airway bill. Customers may not over-value goods or otherwise insure goods in transit in excess of their fair market values. The responsibility for providing documented proof of value in a claim shall rest entirely with the customer.
Responsibility for Loss or Damage.
Company’s liability for loss or damage to each shipment is limited to a value of $100, where damage is at the sole discretion of Company, and except as set forth below. Unless a specified level of insurance is purchased through the Company app during the checkout process, you agree that the released value of each shipment is no greater than $100, which is a reasonable value under the circumstances surrounding the transportation, and that Company shall not be liable for more than $100 for each shipment. Company may reimburse you for loss or damage above $100, if you declare a value in excess of $100 for the matching amount in the Company app. However, for clarity, any reimbursement hereunder may not exceed the total value of the original shipment, irrespective of the value declared in the Company app. If you declare a higher value for a shipment, you may be required to pay an additional charge at the rates set forth in the Services at the time of confirmation of a shipment. You may not declare a value in excess of $5,000 per shipment. A “shipment” as it is used in this section means all packages tendered for shipment in a single order or transaction, whether or not such order or transaction covers one or more discrete packages. Acceptance for shipment or receipt of payment for any shipment bearing a declared value above the limitations set forth herein does not constitute a waiver of any provisions of this TOS. If you declare value in excess of what is permitted under this TOS, it is your sole responsibility to timely request an adjustment to cover any additional charges. If you fail to do so, you will be liable for all additional charges. Subject to the foregoing limitations, Company’s liability for loss or damage to a shipment shall be the lower of (a) the actual purchase price or (B) the reasonable cost of repair or replacement of the lost or damaged shipment, in each case as shown by reasonable supporting documentation.
Notwithstanding the foregoing, Company shall not be liable for loss or damage to any shipments which (collectively, “Excluded Shipments”):
- are to be sent by USPS First Class Mail International.
- are to be sent by pre-paid postage labels.
- are damaged or destroyed as a result of handling or inspection by customs.
are pre-packaged by you, and either
- you have specifically requested that Company and its representatives not open, repackage, or otherwise handle except as necessary to deliver the shipment to a carrier, or
- Company reasonably believes that you intend for the shipment to be delivered to the carrier “as is,” without additional packaging or repackaging (the foregoing, collectively, “Pre-Packaged Shipments”).
- which are marked as “delivered” by the carrier.
which are lost or damaged as a result of a “force majeure” event or “act of God,” including without limitation severe weather, war, or riot.
For damaged shipments, all claims must be submitted within 30 days of the ship date for domestic shipments, and 60 days for international shipments.
For lost shipments which you report, Company will conduct an initial investigation to locate lost packages, including by contacting any third party carrier, the sender, or the recipient as necessary. If the services provide an expected delivery date, an initial claim may be filed as early as 48 hours after the expected delivery date for domestic shipments sent by UPS or FedEx, or 14 days after the expected delivery date for domestic shipments sent by USPS. Initial claims for loss of a shipment must be submitted within 1 month of the shipment date.
The original receipt of the shipping label and an image or photograph of the damaged or non-delivered item may be required when filing a claim. If the recipient accepts the shipment without noting any damage on the delivery record, we will assume the shipment was delivered in good condition. In order for us to consider a claim for damage, the contents, original shipping cartons, and original packing must be available to us for inspection and retained until the claim is resolved. Written documentation (such as a receipt, invoice or quote for repair services) showing the actual purchase cost of the items or the reasonable cost to repair or replace such a lost or damaged item supporting the amount of a claim will also be required. All supporting documentation must be submitted within 7 days claim initiation and maintained by the sender until the claim is resolved. If a lost item which is the subject of a claim is recovered during the claim process, the current claim shall expire, and within 30 days of such expiration, you may submit a subsequent claim for damage, if applicable, as set forth above.
Most claims are resolved within 10 to 14 business days; however, some claims have longer resolutions times due to the time required to investigate the claim. Company shall take all reasonable efforts to resolve a claim as soon as is practical, provided that Company shall have at least 10 business days from initial receipt of a claim to respond.
Your acceptance of reimbursement for a claim (“Resolution”) will extinguish any other rights you may have for loss or damage the shipment which is subject to that claim, and if such shipment is recovered following Resolution, you acknowledge and agree that Company has no obligation to return such shipment to you or to pay you any additional amounts with respect to such shipment, and Company shall have the express right to reclaim or pick up such shipment from wherever the shipment is located.
Except as specifically set forth herein, Company makes no express or implied warranties in connection with its services.
The Customer is responsible for the accuracy and deliverability of order shipping addresses. The Company may, at its discretion, verify some order shipping addresses, but this is not a replacement for merchant address diligence and verification. If Company provides an order shipping estimate on the basis of an address later discovered to be inaccurate or incomplete, the merchant is responsible for any applicable address correction fees, or for any difference in shipping cost due to differences between the merchant-provided address and the actual address. Examples of discrepancies for which the merchant may be responsible include, but are not limited to, incomplete addresses, commercial/residential address status, and rural address status.
- Shipments that are not delivered are often returned by the carrier and assessed return shipping, brokerage and returns processing carrier fees. These fees assessed by the carriers are billed through to merchants, often without notice. The Company strives to work with merchants to circumvent returns or abandon inventory at the merchant’s request; however, this is done on a best efforts basis and the Company reserves the right to access fees to the value of the original shipping cost.
All returned shipments will be assessed a return shipment fee equivalent to the shipping fee to the original destination. Returned shipments will be returned to the shipping address the Customer provides in their customer profile. If the customer chooses to have return shipments ship to the Company’s warehouse (this is the default setting) and a return shipment is requested to be shipped to new location, the shipment will be treated as a new shipment and will incur standard shipping charges based on the service speed requested by the Customer.
Company may subcontract the performance of any services to Third Parties. Company shall not be liable or responsible for any negligence, malpractice, fault, errors or omissions in the performance of Services by any Third Parties.
Customer agrees to indemnify, defend, and hold Company harmless from any claims and/or liability, damages, fines, penalties and/or attorney’s fees by reason of injury to or death of any person or by reason of injury to or destruction of Property or arising from the exportation of customer’s merchandise and/or any conduct of the Customer, including but not limited to the inaccuracy of export or security data supplied by Customer or its agent or representative, which violates any Federal, State and/ or other laws, or from any cause including but not limited to the fault, breach of warranty or negligence of Company, its officers, agents, subcontractors or employees and/or from the fault, breach of warranty or negligence of the Customer, its officers, agents, subcontractors or employees. Customer further agrees to indemnify and hold Company harmless against any and all liability, loss, damages, costs, claims, penalties, fines and/or expenses, including but not limited to reasonable attorney’s fees, which Company may hereafter incur, suffer or be required to pay by reason of such claims; in the event that any claim, suit or proceeding is brought against Company, it shall give notice in writing to the Customer by mail or email at its address on file with Company.
Modifications to the Terms and Conditions.
These terms and conditions of service may be modified, altered or amended by Company at any time. Use of the Services following a notification that the Terms and Conditions have been updated shall constitute acceptance of the updated Terms and Conditions.
Any notice, request, demand or other communication required or permitted hereunder will be in writing and shall be sufficiently given if delivered by hand or sent by registered mail, courier, email or facsimile addressed to the other party at the address set out below or to such other person or address as the parties may from time-to-time designate in writing delivered pursuant to this notice provision. Any such notices, requests, demands or other communications shall be received and effective:
- upon the date of delivery if delivered personally; or
on the date of receipt of confirmation by answer-back, in the case of mail, email or facsimile.
In the event any Paragraph(s) and/or portion(s) hereof is found to be invalid and/or unenforceable, then in such event the remainder hereof shall remain in full force and effect. Company’s decision to waive any provision herein, either by conduct or otherwise, shall not be deemed to be a further or continuing waiver of such provision or to otherwise waive or invalidate any other provision herein.
Neither party is liable in any way including for any damages or penalty for any failure or delay in performance hereunder which is proximately caused by strikes, shortages, failure of suppliers, riots, insurrection, fires, floods, storms, earthquakes, acts of God, war, governmental action, labor conditions, disruptions caused as a result of the Internet, or other causes beyond its reasonable control. The failure to make any payment required under this Agreement shall never be excused under this force majeure provision.
Governing Law; Consent to Jurisdiction and Venue.
These Terms and Conditions shall be governed by the laws of the State of Illinois, USA and the parties hereby irrevocably agree to the jurisdiction of the courts in the County of Cook, Illinois. The Parties hereby waive any right to a trial by jury with respect to any lawsuit or judicial proceeding arising or relating to these Terms and Conditions. The United Nations Convention on Contracts for the International Sale of Goods is inapplicable, and the parties expressly disclaim its applicability.